Passionately developing careers since 1958.

Clermont SB Endorsed - Communication and Relationship Management - Virtual Learning

Why Attend

Superior communication and effective relationship management are essential to the success of any organization. These foundational competencies underpin healthy, high-performing workplaces.

This course takes a practical approach to developing both skills, focusing on building long-term, influential networks. From organizing, analyzing, and articulating ideas clearly to cultivating purposeful and productive relationships, the course provides a solid foundation for engaging others effectively.

Participants will have the opportunity to identify and strengthen key interpersonal capabilities and practice them in a structured learning environment before returning to the workplace. They will also learn how strong relationship builders enhance the flow of information, gain stakeholder support, and achieve meaningful results within their organizations.

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Course Methodology

This course relies on active participation through diverse business scenarios and case studies to develop critical knowledge and skills in effective communication and relationship management. It incorporates a variety of interactive techniques, including participant presentations, role-plays, practical team and individual exercises, and structured self-assessments.

Course Objectives

By the end of the course, participants will be able to:

Develop the ability to build trust-based relationships and strategic networks as a foundation for impactful engagement
Apply effective communication skills to enhance positive professional relationships in the workplace
Identify and analyze stakeholders and select appropriate engagement strategies using the Power/Interest Matrix
Build meaningful relationships and transition from superficial to transformational interactions
Build and broaden the network of influence and success to serve meaningful objectives

Target Audience

Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people, and see the great benefits that result from building powerful trusting relationships.

Target Competencies

Building trust based relationships
Influencing others
Practice active listening.
Communicating effectively with others
Applying creative thinking to problem-solving
Presenting ideas clearly and persuasively
Adopting a win-win approach in interactions
Embracing diverse perspectives professionally

Relationships and the Trust Factor
- Introduction to human relations
- The need for relationships and networks
- The challenges of modern-day habits
- Why trust matters
- What influences relationships and networks?
Relationships and Communication
- The three elements of communication
- The importance of helping others in preparing and organizing ideas
- Why assertiveness matters – the pros and cons
- The Betari Box
- Building rapport in the workplace
- The likeability factor
Relating to the Hearts and Minds
- Knowing your stakeholders
- Managing your stakeholders' expectations
- ‘Selling’ your ideas
- Persuading and evoking the right emotions
- Reframing your message to accommodate your stakeholders’ needs, wants, and style
- Communicating with difficult people
- Communicating difficult topics
Building and Influencing Relationships
- Power and influence
- Dale Carnegie and Self-Awareness
- What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
- The role of context in building a successful relationship
- Seeking feedback and different perspectives
- Investing in a relationship
- Working through difficult relationships
Successful Networking
- Fundamentals of network-building
- Networks and world possibilities
- Things to remember with networking
- Simple tips when building your network
- Effective business and professional networking
- Broadening your network

Clermont School of Business

Founded in 1919, Clermont School of Business is one of the leading French "Grande École" business schools, with a strong international dimension. The school is triple-accredited by AACSB, EFMD Bachelor, and AMBA, and is a member of the “Conférence des Grandes Écoles” consortium, the Business School Directors' Consortium (CDEFM), and the Associate Institutions Network of Université Clermont Auvergne.

The school's mission is to reveal the talents and passions of a new generation of change-makers, who will put people and the planet at the heart of their decision-making. With a combination of a human approach, international perspective, close collaboration with local economic actors, and expertise in sustainable management, the aim is to help create a better world.

The school greatly benefits from the support of the Alumni Association, which has more than 14 000 members worldwide.

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2026 Schedule & Fees

Per participant

14 - 18 Jun, 2026
Arabic
Virtual Learning

Per participant

27 - 31 Dec, 2026
Arabic
Virtual Learning

This course is also offered in face-to-face courses, click on the course below.

Clermont SB Endorsed - Communication and Relationship Management

14 - 18 Jun, 2026

Arabic

Dubai

Clermont SB Endorsed - Communication and Relationship Management

23 - 27 Aug, 2026

Arabic

London

Clermont SB Endorsed - Communication and Relationship Management

11 - 15 Oct, 2026

English

Dubai

Clermont SB Endorsed - Communication and Relationship Management

15 - 19 Nov, 2026

Arabic

Cairo

Clermont SB Endorsed - Communication and Relationship Management

27 - 31 Dec, 2026

Arabic

Dubai

Overview

Course Methodology

Course Objectives

By the end of the course, participants will be able to:

Develop the ability to build trust-based relationships and strategic networks as a foundation for impactful engagement
Apply effective communication skills to enhance positive professional relationships in the workplace
Identify and analyze stakeholders and select appropriate engagement strategies using the Power/Interest Matrix
Build meaningful relationships and transition from superficial to transformational interactions
Build and broaden the network of influence and success to serve meaningful objectives

Target Audience

Target Competencies

Building trust based relationships
Influencing others
Practice active listening.
Communicating effectively with others
Applying creative thinking to problem-solving
Presenting ideas clearly and persuasively
Adopting a win-win approach in interactions
Embracing diverse perspectives professionally

Course Outline

Relationships and the Trust Factor
- Introduction to human relations
- The need for relationships and networks
- The challenges of modern-day habits
- Why trust matters
- What influences relationships and networks?
Relationships and Communication
- The three elements of communication
- The importance of helping others in preparing and organizing ideas
- Why assertiveness matters – the pros and cons
- The Betari Box
- Building rapport in the workplace
- The likeability factor
Relating to the Hearts and Minds
- Knowing your stakeholders
- Managing your stakeholders' expectations
- ‘Selling’ your ideas
- Persuading and evoking the right emotions
- Reframing your message to accommodate your stakeholders’ needs, wants, and style
- Communicating with difficult people
- Communicating difficult topics
Building and Influencing Relationships
- Power and influence
- Dale Carnegie and Self-Awareness
- What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
- The role of context in building a successful relationship
- Seeking feedback and different perspectives
- Investing in a relationship
- Working through difficult relationships
Successful Networking
- Fundamentals of network-building
- Networks and world possibilities
- Things to remember with networking
- Simple tips when building your network
- Effective business and professional networking
- Broadening your network