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Advanced Communication Skills - Virtual Learning

Advanced Communication Skills - Virtual Learning

Why Attend

Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.

The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.

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Overview
Course Methodology

This course relies on virtual learning through ZOOM platform. In addition, mini exercises, breakout room discussions as well as polling will be used to make sure the contents of the course are clear and ready for implementation.

Course Objectives

By the end of the course, participants will be able to:

  • Use advanced communication tools and skills to deliver various types of messages
  • Describe and harness the power of body language
  • Practice and use assertiveness skills in different situations
  • Demonstrate the use of the secrets of influence for effective communication
Target Audience

This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

Target Competencies
  • Verbal and non-verbal communication
  • Building rapport
  • Influencing others
  • Inspiring and persuading others
  • Assertiveness
Course Outline
  • Defining effective communication
    • Myths about communication
    • Communication functions
    • The four laws of communication
    • Communicating for results
    • Understanding elements of communication
  • The art of listening
    • Common listening issues
    • Guidelines for effective listening
    • Effective listening and paraphrasing techniques
    • Understanding different listening styles: active versus passive styles
    • Improving the information recall rate
  • Mastering body language
    • The power of appearance
    • Communicating through colors
    • Evaluating your body language skills
    • Eliciting thinking patterns through eye movement
    • Building rapport using body language
  • Advanced assertiveness skills
    • Understanding assertiveness: definition and values
    • Components of passive, assertive and aggressive styles
    • Assertiveness rights and responsibilities
    • Activities for practicing assertive behavior
  • The power of influence and persuasion
    • Definition and characteristics of influence
    • The 6 principles of persuasion: how to apply them
    • Bases and sources of power
    • Dealing with difficult people using persuasion
Schedule & Fees
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