This course is also offered in face-to-face courses, click on the course below.
Overview
Course Methodology
This course relies on virtual learning through ZOOM platform. In addition, mini exercises, breakout room discussions as well as polling will be used to make sure the contents of the course are clear and ready for implementation.
Course Objectives
By the end of the course, participants will be able to:
- Use advanced communication tools and skills to deliver various types of messages
- Describe and harness the power of body language
- Practice and use assertiveness skills in different situations
- Demonstrate the use of the secrets of influence for effective communication
Target Audience
This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.
Target Competencies
- Verbal and non-verbal communication
- Building rapport
- Influencing others
- Inspiring and persuading others
- Assertiveness
Course Outline
- Defining effective communication
- Myths about communication
- Communication functions
- The four laws of communication
- Communicating for results
- Understanding elements of communication
- The art of listening
- Common listening issues
- Guidelines for effective listening
- Effective listening and paraphrasing techniques
- Understanding different listening styles: active versus passive styles
- Improving the information recall rate
- Mastering body language
- The power of appearance
- Communicating through colors
- Evaluating your body language skills
- Eliciting thinking patterns through eye movement
- Building rapport using body language
- Advanced assertiveness skills
- Understanding assertiveness: definition and values
- Components of passive, assertive and aggressive styles
- Assertiveness rights and responsibilities
- Activities for practicing assertive behavior
- The power of influence and persuasion
- Definition and characteristics of influence
- The 6 principles of persuasion: how to apply them
- Bases and sources of power
- Dealing with difficult people using persuasion
Schedule & Fees
Face-to-Face Courses
This course is also offered in face-to-face courses, click on the course below.
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