Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone interacting directly with internal or external customers. In addition, this course offers participants, upon their acceptance, the opportunity to prove they actually learned the concepts of the course by passing a test that will earn them the coveted ‘Meirc Professional Certification’ (MPC) certificate in addition to the regular certificate of attendance.
This course uses a mix of interactive techniques, such as brief presentations by the consultant followed by questions, oral and written, case studies, role plays, exercises, video clips and more.
Managers, supervisors and customer service staff as well as staff in departments who deal directly with external customers, or whose job is to support other entities or employees inside the organization.