Course Methodology

This course uses a combination of interactive activities, group and individual exercises, role plays and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

Course Objectives

By the end of the course, participants will be able to:

• List the administrator challenges in the 21st century to be proactively ready for them
• Combine the efficiency and effectiveness concepts for higher productivity
• Develop technical competencies to enable professional advancement
• Apply administrator’s soft skills to stand out of the crowd
• Use professional business writing techniques in internal and external communication

Target Audience

Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Target Competencies

• Self-management
• Effective communication
• Time management
• Problem solving
• Teamwork
• Organizing
• Planning
• Information Management