Employee Engagement: Strategy and Practices Training Courses - Dubai | Meirc
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Human Resources and Training

Employee Engagement: Strategy and Practices

Why Attend

Employee engagement is not just an HR issue, it is primarily a business challenge that modern organizations are increasingly facing. According to Gallup International only 29% of employees are engaged in their work, 55% are not, and 16% are actively disengaged. The cost of employee disengagement is enormous, Gallup puts it at $470 billion per year for the US economy. As such, employee engagement and retention becomes a top priority for modern organizations who want to compete in the market, increase their market share and achieve higher returns on investment. In this course, you will learn what employee engagement is all about, design appropriate surveys to measure it, and most importantly craft and implement successful engagement initiatives that impact overall business performance.

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Course Methodology

This course uses a mix of interactive techniques such as lecturettes, case analysis, discussions, group activities, sharing experiences as well as short films about organizations that have managed to boost their employee engagement rates.

Course Objectives

By the end of the course, participants will be able to:
  • Defend the value of employee engagement to an organization and explain it
  • Derive learning lessons from the ABC (Antecedents, Behaviors, Consequences) model  for engagement
  • Design, build and implement the requirements for an engagement culture
  • Evaluate and track the impact of engagement on business performance
  • Craft specific HR practices aimed at increasing employee engagement
  • Identify, develop and champion the required change initiatives
  • Build comprehensive employee engagement surveys and interpret their results

Target Audience

Managers who want to know the secrets of employee engagement, how it leads to improved productivity and customer service and how to encourage employees to go the extra mile. More specifically, the course is tailored to meet the needs of professional HR people as well as supervisors and managers whose primary responsibility is to engage and motivate their staff.

Target Competencies

  • Employee engagement
  • Survey design, administration and interpretation
  • Rapport building
  • Interpersonal communication
  • Giving feedback
  • Relating and networking
  • Planning and organizing
  • Analytical thinking
  • The case for employee engagement
    • Today's business reality
    • Managing times of changing people
    • What people want; employees versus employers wants
    • Defining engagement
    • Satisfaction versus engagement
    • Gallup's Q12 index of engagement
    • The engagement business case; the Return on Investment (ROI) of engagement
  • The Antecedents, Behaviors, Consequences (ABC) model of engagement
    • Why people do what they do
    • Carrots or sticks
    • The ABC model 
      • Behavior modification
      • The ABC model for behavior modification
      • Antecedents at work
      • The top engagement antecedents - expectations
      • What makes consequences effective
      • Consequences that kill engagement
    • Positive and negative reinforcement
    • Organizational tools to communicate expectations
  • Engagement culture
    • Things that are important to employees
    • The drivers of engagement
    • The building blocks of an engagement culture
    • Spitzer's eight desires of motivation and engagement
    • An employee engagement model
      • Two way communication
      • Trust in leadership
      • Career development
      • Employees role in success
      • Shared decision making
      • Career discussion
      • Employee gatherings
    • The role of values in building a culture of engagement
  • The ROI of employee engagement
    • Employee retention funnel
    • Research data about engagement metrics
    • On-Boarding breakeven point
    • ROI of engagement calculations: A practical example
  • HR practices for engagement
    • The talent war and the cost of losing it
    • Building the employee brand; what an engaged employee looks like
    • Factors that improve employee engagement
    • Activities that organizations can follow to build engagement
    • Building high performance teams: a powerful engagement tool
  • Employee engagement initiatives
    • The CEO: Chief Engagement Officer
    • Leadership that ignites passion
    • The VOICE framework
    • Managing employee engaging events
    • Checklist of employee engagement best practices
    • Employee engagement ideas from A to Z
  • Employee engagement surveys
    • Four surveys not one
    • A suggested framework for designing an effective engagement survey
      • Fairness
      • Involvement
      • Wellbeing
      • Information
      • Degree of engagement

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

MPC

HR Certification Institute (HRCI)

HR Certification Institute's® (www.HRCI.org) official seal confirms that Meirc Training & Consulting meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®. By successfully completing any Meirc program which is approved by HRCI, participants will earn credit hours essential for any of HRCI’s eight credentials, including SPHR® and PHR®.

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Associations

Society for Human Resource Management(SHRM)

Meirc is recognized by the Society for Human Resources Management (SHRM) as a Recertification Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by Meirc Training & Consulting will earn a number of Professional Development Credits (PDCs) which will help them maintain their certification in SHRM-CP or SHRM-SCP.

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Associations
Per participant - 2019

USD 4,800

Per participant

USD 4,900

Fees + VAT as applicable

Tax Registration Number : 100239834300003

(including coffee breaks and a buffet lunch daily)

2020 - Location & Date

1 - 5 Nov, 2020
Dubai
English
JW Marriott Marquis         
Meirc reserves the right to alter dates, content, venue and trainer.

2021 - Location & Date

8 - 12 Aug, 2021
Dubai
English
Meirc reserves the right to alter dates, content, venue and trainer.

This course is also offered in Virtual Learning, click on the course below.