Certified Crisis Management Professional (CCMP) |Meirc

Course Methodology

This course will be highly interactive and include group discussions, videos, case studies and syndicate work.

Participants will be involved in scenario based Crisis Management development exercises during the course, and be given support to initiate their own Crisis Management strategy throughout the 4 days.

Course Objectives

By the end of the course, participants will be able to:

Understand Crisis Management and its preferred framework for the private and public sectors
Understand escalation of incident to crisis to disaster
Understand Civil Defence responsibilities
Apply effective crisis management tools and techniques for when an organization is under pressure
Develop an effective stakeholder management plan for use in a crisis
Identify measures that would improve their organizations' crisis management capabilities

Target Audience

This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course.

Target Competencies

Crisis Management
Business Continuity Management
Risk Management
Contingency Planning
Internal & External Audit

Crisis Management Overview
- Define Crisis Management
- Crisis Management framework
- The Crisis Management relationship and dependency on other standards (e.g. Business Continuity, Risk Management and Emergency Management)
- Exactly what is a crisis?
- Making the distinction between an incident, a crisis and a catastrophe
Threat Scenarios
- What is a threat scenario?
- Deciding which threat scenarios to plan for
- National Risk Registers, associated legislation and civil emergency responses
- Methods for controlling risk
- The Cyber Threat (identified as the number one threat on the Business Continuity Institute Threat Horizon survey)
Crisis Management Core Concepts
- Brand, image and reputation
- The phases of a crisis
- Understanding the cause of a crisis
- Twelve steps to help an organisation through a crisis
- The implications of the nature of a crisis
- Recovering from a crisis
Avoiding the Avoidable
- A few precautions can make all the difference
- Protecting your most important assets
Crisis Management Team
- Leadership – The profile of a good Crisis Management leader
- Crisis Management Team structure
- When the leader is the problem
- Succession Planning – the Crisis Management Team and beyond
- Strategies, structures and command
- Managing crisis generated stress
Crisis Management and Communication
- Preparing your communication and media response plan
  - Internal communications
  - External communications
- Mobilising your crisis teams
- Stakeholder management
- What to say and what to avoid saying
The Paradox that is Social Media
- Social Media overview
- Has Crisis Management become a spectator sport?
- Monitoring social media
- Can social media cause a crisis?
- Could a serious civil emergency saturate social media?
Training and Exercising
- Why validate your Crisis Management plan
- Learning to walk before you try to run
- Creating a training and exercising programme
- Planning an exercise
- Lessons learned
Managing a Crisis in a Parallel Universe
- Crisis Management case study
- Crisis Management role play scenario

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for full attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

List of Certified Courses

2024 Schedule & Fees

Fees

Per participant

USD 5200

Fees + VAT as applicable

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

Location & Date

19 - 22 Aug, 2024

Dubai

English

Venue to be assigned

9 - 12 Dec, 2024

Dubai

English

Venue to be assigned

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

This course is also offered in Virtual Learning, click on the course below.

Certified Crisis Management Professional (CCMP) - Virtual Learning

Certified Crisis Management Professional (CCMP) - Virtual Learning

19 - 22 Aug, 2024

English

Virtual Learning

Certified Crisis Management Professional (CCMP) - Virtual Learning

9 - 12 Dec, 2024

English

Virtual Learning

Overview

Course Methodology

This course will be highly interactive and include group discussions, videos, case studies and syndicate work.

Participants will be involved in scenario based Crisis Management development exercises during the course, and be given support to initiate their own Crisis Management strategy throughout the 4 days.

Course Objectives

By the end of the course, participants will be able to:

Understand Crisis Management and its preferred framework for the private and public sectors
Understand escalation of incident to crisis to disaster
Understand Civil Defence responsibilities
Apply effective crisis management tools and techniques for when an organization is under pressure
Develop an effective stakeholder management plan for use in a crisis
Identify measures that would improve their organizations' crisis management capabilities

Target Audience

Target Competencies

Crisis Management
Business Continuity Management
Risk Management
Contingency Planning
Internal & External Audit

Course Outline

Crisis Management Overview
- Define Crisis Management
- Crisis Management framework
- The Crisis Management relationship and dependency on other standards (e.g. Business Continuity, Risk Management and Emergency Management)
- Exactly what is a crisis?
- Making the distinction between an incident, a crisis and a catastrophe
Threat Scenarios
- What is a threat scenario?
- Deciding which threat scenarios to plan for
- National Risk Registers, associated legislation and civil emergency responses
- Methods for controlling risk
- The Cyber Threat (identified as the number one threat on the Business Continuity Institute Threat Horizon survey)
Crisis Management Core Concepts
- Brand, image and reputation
- The phases of a crisis
- Understanding the cause of a crisis
- Twelve steps to help an organisation through a crisis
- The implications of the nature of a crisis
- Recovering from a crisis
Avoiding the Avoidable
- A few precautions can make all the difference
- Protecting your most important assets
Crisis Management Team
- Leadership – The profile of a good Crisis Management leader
- Crisis Management Team structure
- When the leader is the problem
- Succession Planning – the Crisis Management Team and beyond
- Strategies, structures and command
- Managing crisis generated stress
Crisis Management and Communication
- Preparing your communication and media response plan
  - Internal communications
  - External communications
- Mobilising your crisis teams
- Stakeholder management
- What to say and what to avoid saying
The Paradox that is Social Media
- Social Media overview
- Has Crisis Management become a spectator sport?
- Monitoring social media
- Can social media cause a crisis?
- Could a serious civil emergency saturate social media?
Training and Exercising
- Why validate your Crisis Management plan
- Learning to walk before you try to run
- Creating a training and exercising programme
- Planning an exercise
- Lessons learned
Managing a Crisis in a Parallel Universe
- Crisis Management case study
- Crisis Management role play scenario