Course Methodology

This is a highly interactive course which uses several group and individual role plays. You will be constantly engaged in practical group and individual activities which will allow you to immediately test and apply your learning. Moreover, the use of several self-assessment tests will enable you to discover your hidden talents and areas of improvement. Finally, you will get an opportunity to discuss, share and find solutions to your work challenges in a supportive environment.

Course Objectives

By the end of the course, participants will be able to:

• Provide full support to stakeholders in order to enhance the success of the business
• Apply emotional intelligence to foster excellent business relationships both laterally and vertically
• Harness modern communication concepts and strategies to facilitate work flow
• Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity
• Demonstrate professional skills in using creativity, serving internal customers, and managing stress

Target Audience

Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and are seeking to further advance their career.

Target Competencies

• Forward thinking
• Emotional control
• Building and maintaining systems
• Image building
• Interpersonal communication
• Handling stress
• Service orientation