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Feedback and How to Master It

Feedback and How to Master It

Why Attend

Feedback is one of the most misused tools in communication and performance management. What makes things worse is that the term is ill-defined as feeding back, which is wrong. For some people, it means providing an opinion or a reaction; for others, it means appraising or evaluating. It is neither. Feedback is best explained when it is defined using the term feed-forward! In this intensive workshop, we will x-ray the term feedback within various contexts and highlight how this communication tool can positively impact the recipient’s performance, increase their motivation, and enhance their self-esteem.

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Overview
Course Methodology

The workshop uses a mix of facilitated and instructor-led sessions to deliver the key learning points and extract the required deliverables from the audience. Role-plays and behavior modeling will be two critical methodologies in this workshop. 

Course Objectives

By the end of the course, participants will be able to:

  • Define feedback and contrast it with opinions, reactions, and evaluations
  • List the global best practices for providing feedback and decide which one to use based on the situation
  • Provide feedback that enhances a recipient’s esteem and improves performance
Target Audience

All managers and senior professionals involved in setting, reviewing, or improving the performance of others at any level in the organization. 

Target Competencies
  • Setting expectations
  • Performance monitoring
  • Questioning and active listening
  • Motivating and enhancing self-esteem
Course Outline
  • Clarifying the Misconception
    • Feedback: how different is it from opinions, evaluations, and appraisals
    • The reason why it has nothing to do with ‘feeding back’
  • Best Practices for Providing Feedback
    • GROW, SBI, COIN, CLEAR, BOOST, NVC, DESC and
    • The Harvard HEAR framework
    • Other popular models and their uses
    • The secret recipe: From negative to positive
    • The skills for effectively providing feedback
    • The importance of language and terminology used
  • Managing Reactions to Feedback
    • Barriers to giving feedback
    • Reasons for accepting or resisting feedback
    • 6 tips to remember about feedback
Schedule & Fees

2024 Schedule & Fees

Location & Date

There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.

Fees
Per participant

SAR 7900

Fees + VAT as applicable

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 311655469100003

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Meirc Training and Consulting
9200 13917 (KSA)
+966 11 451 7017
+966 53 534 4368
[email protected]
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