Name: Certified Employee Relations Professional
Start: 2019-10-13
End: 2019-10-17
Location: Dubai

Certified Employee Relations Professional

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Why Attend

Company expectations from Employee Relations (ER) staff are increasing and the pressure to deliver more with less implies they should be more knowledgeable than other HR administration and operations functions. Taking this into consideration, this course was designed to shed light on activities that are formally and informally expected from ER units. This course is a functional journey that will assist participants in exploring the skills that contribute to success.

Course Methodology

This course ends with an assessment on the last day to obtain the certification. To increase the probability of success, the activities in the course include role plays, videos, self-assessment exercises and questionnaires. Moreover, participants will take away templates and frameworks they can use within the system which already exists at their workplace.

Course Objectives

By the end of the course, participants will be able to:

Define the role of employee relations within the organization and HR function
Operate in line with the relevant sections of national labor laws
Create and use HR analytics and Key Performance Indicators (KPIs) to devise operational employee relations strategies
Conduct employee satisfaction surveys and interpret their results
Differentiate between coaching and counseling and apply both within the work environment
Analyze performance management data to report and advise on performance and productivity
Prepare exit interviews and analyze results to reduce turnover

Target Audience

Employees in the function of employee relations and human resources or in personnel and administration who are directly or indirectly responsible for providing support services to employees and other functions in the organization.

Target Competencies

Administration
Employee welfare
Coaching and counseling
Performance management
Labor law
Analytical skills

Associations

HR Certification Institute (HRCI): Meirc is an approved provider with the HR Certification Institute. Established in 1976, HRCI is an internationally certifying organization for the human resource profession and a global leader in developing rigorous exams to demonstrate mastery and real-world application of forward-thinking HR practices, policies and principles. Today, more than 120,000 professionals worldwide proudly maintain their HR Certification Institute’s credentials as a mark of high professional distinction. By successfully completing any Meirc program which is approved by HRCI, participants will earn credit hours essential for maintaining professional distinction of PHR®, SPHR® or GPHR®.

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Society for Human Resource Management(SHRM): Meirc is recognized by the Society for Human Resources Management (SHRM) as a Recertification Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by Meirc Training & Consulting will earn a number of Professional Development Credits (PDCs) which will help them maintain their certification in SHRM-CP or SHRM-SCP.

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Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

List of Certified Courses

Location & Date

14 - 18 Jul, 2019

Kuala Lumpur

English

Renaissance Kuala Lumpur

13 - 17 Oct, 2019

Dubai

English

Sofitel Downtown Dubai

Meirc reserves the right to alter dates, content, venue and trainer.

Fees

Per participant

USD 5,100

Fees + VAT as applicable

Tax Registration Number : 100239834300003

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

This Meirc course is accredited by the HR Certification Institute (HRCI).
Credit Hours = 30

Course Outline

Employee relations
- Definition of the employee relations function
- Main duties and responsibilities
- Administration versus operations versus welfare
- Employee relations versus human resources
- Employee relations versus personnel and administration
- Employee relations versus performance management
- Employee relations versus training and development
National labor laws
- Main sections of the labor law
- Labor law and administration
- Code of conduct
- Disciplinary matrixes
- Disputes resolution: employee, company and law
- Code of conduct and legality of the disciplinary framework
- Role of employee relations in communicating labor law
From workforce reporting to impactful analytics
- Employee relations main key performance indicators
- More data does not equal useful data
- The importance of analytics on critical business directions
- Providing implications not HR directives
Employee morale
- Organizational culture versus organizational climate
- Influencing organizational climate
- Defining employee morale
- Main principles for the development of employee satisfaction surveys
- Employee morale versus organizational health
- Tangible and intangible measures of employee morale
- The morale index
Coaching and counseling roles of employee relations
- Appropriateness of coaching and counseling
- Common mistakes done by employee relations
- Coaching methodologies and tools
Performance management and career development
- Understanding your workforce culture, capabilities and needs
- Performance management systems
- The tangibles and intangibles in performance management
- Role of employee relations in performance management and career planning
- Talent management grids
- Succession planning
Exit interviews
- The importance of exit interviews
- Exit interview form
- Conducting exit interviews
- Reporting exit interview results

Human Resources and Training

Training Categories