The course relies on the use of workshops, role plays, and group debriefs aimed at helping participants understand various quality concepts and applications. The course also features hands-on experience on quality tools applications and is supported by various videos on quality tools and systems.
By the end of the course, participants will be able to:
Individuals, managers, supervisors, and all those who are engaged in quality models, awards, and TQM implementation as well as improving organizational performance.
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