The Story of Quality: Tools for Continual Improvement - Virtual Learning

The Story of Quality: Tools for Continual Improvement - Virtual Learning

Why Attend

The course will provide participants with comprehensive knowledge on the history and evolution of the concept of quality from inspection to Quality 4.0. Through various workshops the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality tools in their organizations.

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Course Methodology

The course relies on the use of workshops, role plays, and group debriefs aimed at helping participants understand various quality concepts and applications. The course also features hands-on experience on quality tools applications and is supported by various videos on quality tools and systems.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the importance of quality models and identify various quality concepts and frameworks developed by quality gurus
  • Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
  • Apply widely used improvement methodologies
Target Audience

Individuals, managers, supervisors, and all those who are engaged in quality models, awards, and TQM implementation as well as improving organizational performance.

Target Competencies
  • Problem solving
  • Applying quality tools
  • Selecting quality models and systems
  • Using Lean and Six Sigma applications
Course Outline
  • Introduction to Total Quality Management (TQM) Concepts
    • Definition of Quality and Quality Models
    • History of Quality
    • What is TQM?
    • Benefits of Implementing a Quality Model
    • The Cost of Poor Quality
    • The Gurus Comparison (Deming, Crosby, Juran, etc.)
    • National Quality Awards: 
    • Selecting the Right Model for your Organization
    • The Quality Maturity Ladder
  • Continual Improvement Tools and Practices
    • What Is a Quality Tool?
    • The Seven Quality Control Tools
    • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
    • Tree Diagrams: How-How and Why-Why Diagrams
    • Process Thinking
    • Eliminating the Non-Value Added
    • Lean Thinking
    • Visual Management and 5S Program
    • Poka Yoke
  • Continual Improvement Methodologies
    • Continual Improvement and Kaizen
    • Plan-Do-Check-Act (PDCA) and the A3 Model
    • Six Sigma
    • The Need for Innovation and Quality 4.0
    • The Eight Step Methodology
Schedule & Fees