Name: Certified Six Sigma Yellow Belt
Start: 2021-07-04
End: 2021-07-08
Location: Dubai

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Course Methodology

The course will present participants with the chance to practice the skills acquired through exercises and case studies. Group and individual presentations will also be conducted. Additionally, videos will be shown about real life companies which have implemented the Six Sigma methodology.

Course Objectives

By the end of the course, participants will be able to:

Define and understand quality concepts and their evolution
Discuss Six Sigma and why it is necessary to sustain business improvement
Explain the role of Six Sigma in customer service and continual improvement
Apply and implement the Define, Measure, Analyze, Improve and Control problem solving methodology
Examine the statistical background supporting Six Sigma projects
Compare between the various tools usually used in a Six Sigma project
Explain how to deploy Six Sigma and assess organization readiness to launch a successful Six Sigma project

Target Audience

Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.

Target Competencies

Deploying Six Sigma
Problem solving skills
Critical thinking skills
Using applied statistics
Change management techniques

Introduction to quality
- Definition of quality
- History of quality
- Benefits of quality systems
- Meet the ISO 9000 family
- Cost of poor quality
- Evolution of quality management
- Quality management principles and six sigma
- Quality maturity ladder
Definitions of Six Sigma
- Definition of Six Sigma and the meaning of sigma
- History of Six Sigma
- Benefits of Six Sigma for organizations
- Savings from Six Sigma
- Six Sigma as an improvement strategy
Six Sigma in customer service
- Effects of Six Sigma on customer satisfaction
- Levels of sigma performance
- The Kano model and quality function deployment
- The fruit of Six Sigma
Implementing Six Sigma
- The methodology
- The DMAIC stages (define, measure, analyze, improve and control)
- Roles of managers and employees
- Roles of green belts and black belts
- Six Sigma and Lean

Statistical analysis in Six Sigma
- Sigma as a metric
- Sources of variation
- Calculation of process capability and sigma level
- The commute example
- Software to support analysis
Problem solving using Six Sigma
- Six Sigma tool box
- Control charts
- Pareto charts
- Cause and effect diagrams
- Why-why diagrams
- The turtle diagram
Deployment of Six Sigma
- Project selection and charter importance
- Leadership and employee involvement
- Selection of Six Sigma projects: guidelines
- Characteristics of a successful Six Sigma project
- Corporate commitment: ten questions for leaders
- Sources of high impact opportunities
- Characteristics of projects to avoid

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.