Managing Up, Down and Across for Better Results

Course Methodology

This course uses business cases extensively through which participants will role-play real-life business situations. The majority of cases will provide recommended approaches. Self-assessments will also be used and they are an important aspect of understanding one’s personal stance toward things. This will provide participants with the opportunity to develop action plans towards desired behaviors. Throughout the course, participants will also get the opportunity to discuss the importance of influencing and managing conflicts and coming out with positive outcomes. 

Course Objectives

By the end of the course, participants will be able to:

• Acquire a better understanding of themselves (strengths, weaknesses, and attitude)
• Build healthy working relationships with their direct managers
• Manage and develop their direct employees more effectively
• Develop professional relationships with their peers and influence them the right way
• Understand culture and become a positive influencer within the organization

Target Audience

This course serves new managers and supervisors from all industries, especially those who are keen to get a solid start in management. It is also suitable for those who have made their managerial debut, but have not come to grips yet with their new managerial role, and would therefore like to fine-tune their performance and management mindset.

Target Competencies

• Self-management
• Goal setting
• Influencing
• Task assignment and management
• Managing conflict
• Communicating
• Motivating
• Dealing with different organizational levels