This course uses business cases extensively through which participants will role-play real-life business situations. The majority of cases will provide recommended approaches. Self-assessments will also be used and they are an important aspect of understanding one’s personal stance toward things. This will provide participants with the opportunity to develop action plans towards desired behaviors. Throughout the course, participants will also get the opportunity to discuss the importance of influencing and managing conflicts and coming out with positive outcomes.
By the end of the course, participants will be able to:
This course serves new managers and supervisors from all industries, especially those who are keen to get a solid start in management. It is also suitable for those who have made their managerial debut, but have not come to grips yet with their new managerial role, and would therefore like to fine-tune their performance and management mindset.
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