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Performance Management: Setting Objectives and Conducting Appraisals

Performance Management: Setting Objectives and Conducting Appraisals

Why Attend

Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it is an organizational imperative for supervisors and managers to improve employee performance. 

The role of ​front line managers is key to any performance management system which includes, but is not limited to, properly setting objectives and conducting appraisals. This course takes an in-depth view at setting the right measures to manage employees. These measures are primarily objective in nature. This course also describes how to conduct effective performance appraisal meetings and emphasizes the importance of coaching as a means for improving performance.

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Overview
Course Methodology

The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions.

Course Objectives

By the end of the course, participants will be able to:

  • Define performance management, its objectives and various responsibilities
  • List the main phases in a performance management cycle and how to manage each for optimum results
  • Develop tangible and intangible measures of performance
  • Create business based objectives, including SMART targets, measures and Key Performance Indicators (KPIs)
  • Define coaching and list the 5 steps for conducting optimal coaching sessions
  • Conduct effective performance appraisal meetings
  • Identify ways of rewarding and recognizing employees
Target Audience

Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.

Target Competencies
  • Deciding and initiating action
  • Presenting and communicating
  • Analytical thinking
  • Applying expertise and technology
  • Following instructions and procedures
  • Planning and organizing
  • Achieving goals and objectives
Course Outline
  • Performance management – introduction and definitions
    • Definition of performance management
    • Objectives of performance management
    • Impact of poor performance on an organization
    • Key terms and uses
    • The annual performance cycle: an overview
    • Responsibilities in performance management
    • Shared management model
    • Mistakes in performance management
  • Establishing effective objectives
    • Cascading the vision, mission and strategies
    • The impact of critical success factors on performance
    • The 3 types of performance criteria
    • Key result areas - definition and examples
    • Key performance indicators
      • Definition and characteristics
      • Units of measure
    • Difference between goals and objectives
    • Turning goals into objectives the SMART way
    • Measuring the semi tangible factors and competencies
      • Behavioral indicators
      • Proficiency level
    • Corporate values - their importance
  • The importance of coaching
    • Defining coaching
    • Coaching responsibilities
    • Benefits of good coaching
    • The focus and purpose of coaching
    • Important coaching skills
    • Five steps of coaching for optimal performance
    • Role play: facilitating a coaching session
  • Conducting effective performance appraisals
    • Planning performance appraisals
    • Conducting effective appraisal meetings
      • Beginning the meeting
      • Discussing the evaluation: an in-depth view
      • Closing the meeting
    • Roles of managers and employees
    • Common appraisal errors
  • Following up after the performance appraisal meeting
    • Percentage of time spent on performance management
    • Acknowledging good performance
    • Ways of recognizing employees
    • Techniques for performance diagnosis
    • Categories of performance problems and possible causes
    • System factors versus individual factors
    • Performance improvement planning
Associations
Associations
HR Certification Institute (HRCI)

HR Certification Institute's® official seal confirms that Meirc Training & Consulting meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®. By successfully completing any Meirc program which is approved by HRCI, participants will earn credit hours essential for any of HRCI’s eight credentials, including SPHR® and PHR®.

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Associations
Society for Human Resource Management (SHRM)

Meirc is recognized by the Society for Human Resources Management (SHRM) as a Recertification Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by Meirc Training & Consulting will earn a number of Professional Development Credits (PDCs) which will help them maintain their certification in SHRM-CP or SHRM-SCP.

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Schedule & Fees
Per participant - 2021

USD 4900

Per participant - 2022

USD 4900

Fees + VAT as applicable

Tax Registration Number: 100239834300003

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

2021 - Location & Date

10 - 14 Oct, 2021
Dubai
Arabic
Venue to be assigned

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

2022 - Location & Date

2 - 6 Jan, 2022
Dubai
English
Venue to be assigned
6 - 10 Mar, 2022
Dubai
English
Venue to be assigned
14 - 18 Aug, 2022
Dubai
Arabic
Venue to be assigned

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Virtual Learning
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