Performance Management: Setting Objectives and Conducting|Online

Course Methodology

The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions.

Course Objectives

By the end of the course, participants will be able to:

Define performance management, its objectives and various responsibilities
List the main phases in a performance management cycle and how to manage each for optimum results
Develop tangible and intangible measures of performance
Create business based objectives, including SMART targets, measures and Key Performance Indicators (KPIs)
Define coaching and list the 5 steps for conducting optimal coaching sessions
Conduct effective performance appraisal meetings
Identify ways of rewarding and recognizing employees

Target Audience

Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.

Target Competencies

Deciding and initiating action
Presenting and communicating
Analytical thinking
Applying expertise and technology
Following instructions and procedures
Planning and organizing
Achieving goals and objectives

Performance management – introduction and definitions
- Definition of performance management
- Objectives of performance management
- Impact of poor performance on an organization
- Key terms and uses
- The annual performance cycle: an overview
- Responsibilities in performance management
- Shared management model
- Mistakes in performance management
Establishing effective objectives
- Cascading the vision, mission and strategies
- The impact of critical success factors on performance
- The 3 types of performance criteria
- Key result areas - definition and examples
- Key performance indicators
  - Definition and characteristics
  - Units of measure
- Difference between goals and objectives
- Turning goals into objectives the SMART way
- Measuring the semi tangible factors and competencies
  - Behavioral indicators
  - Proficiency level
- Corporate values - their importance
The importance of coaching
- Defining coaching
- Coaching responsibilities
- Benefits of good coaching
- The focus and purpose of coaching
- Important coaching skills
- Five steps of coaching for optimal performance
- Role play: facilitating a coaching session
Conducting effective performance appraisals
- Planning performance appraisals
- Conducting effective appraisal meetings
  - Beginning the meeting
  - Discussing the evaluation: an in-depth view
  - Closing the meeting
- Roles of managers and employees
- Common appraisal errors
Following up after the performance appraisal meeting
- Percentage of time spent on performance management
- Acknowledging good performance
- Ways of recognizing employees
- Techniques for performance diagnosis
- Categories of performance problems and possible causes
- System factors versus individual factors
- Performance improvement planning

Society for Human Resource Management (SHRM)

Meirc is recognized by the Society for Human Resources Management (SHRM) as a Recertification Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by Meirc Training & Consulting will earn a number of Professional Development Credits (PDCs) which will help them maintain their certification in SHRM-CP or SHRM-SCP.

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2024 Schedule & Fees

Fees

Per participant

USD 3100

Fees + VAT as applicable

Discount Plans & Cancellations Policy

Location & Date

18 - 22 Aug, 2024

English

Virtual Learning

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

This course is also offered in face-to-face courses, click on the course below.

Performance Management: Setting Objectives and Conducting Appraisals