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IIBA Endorsed Certificate in Key Performance Indicators (KPIs) - Virtual Learning

IIBA Endorsed Certificate in Key Performance Indicators (KPIs) - Virtual Learning

Why Attend

Key performance indicators (KPIs) are crucial business measures that inform decision-makers in the organization. Such measurements allow employees to monitor and proactively improve their performance to guarantee better business results. Participants in this course will learn the importance of measuring the right KPIs and how to choose those KPIs in a way that allows proactive decisions and satisfies critical stakeholders. This approach will ensure the longevity of success in organizations. The IIBA-endorsed certification is hands-on, allowing participants to experiment with KPIs from many business perspectives to ensure their KPI dictionary becomes more extensive and their ability to formulate and calculate strategic or operational KPIs is adequately developed. 

Associations
Associations
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Overview
Course Methodology

The course enables the participants to practice real-world analysis of KPIs through team-based workshops that use customized case studies, provoking the thought process for KPI development. 

Course Objectives

By the end of the course, participants will be able to:

  • Evaluate how effective KPIs enable the measurement of company performance in key results areas
  • Calculate and analyze finance and client KPIs to manage a company outcome
  • Design sets of KPIs to measure quality, processes, and sustainability as company enablers
  • Analyze best practices of data collection and target setting for KPIs
  • Establish a plan to implement a KPI project in a company 
Target Audience

All managers and senior professionals involved in influencing, formulating, or supporting the long-term planning and strategy of their department or organization. The course also benefits those responsible for linking, measuring, and improving the organization's performance, including strategy or performance management professionals, balanced scorecard managers, business unit and department managers, and business analysts.

Target Competencies
  • Strategy development
  • Performance management
  • Performance measurement 
  • Change management
  • Proactivity
  • Drive for results
Course Outline
  • Fundamentals of Performance Measurement
    • Benefits of performance measurement
    • Different types of KPIs

    • Characteristics of effective KPIs

    • Aligning the organization through strategic and operational KPIs

    • Using leading and lagging KPIs for proactive decision-making

    • The logic model 

    • Defining effective KPIs to address the needs of all key stakeholders

    • KPIs guiding principles for organizational longevity

      • ​Proactivity

      • Alignment

      • Balance

  • Financial and Market KPIs - Outcome KPIs
    • Seven steps to determine the most critical KPIs
    • Private vs. public sector approaches to outcome
    • Defining financial KPIs
    • Analysis of financial KPIs
    • Customer-related KPIs
    • Market KPIs
    • Analysis of customer and market KPIs
  • Business Enablers KPIs
    • Defining quality
    • The eight dimensions of quality
    • Quality KPIs
    • Designing indexes
    • Defining process and operational efficiency KPIs 
    • Sustainability as a business enabler
    • Environmental KPIs
    • Social impact KPIs
  • Measuring KPIs and Setting Targets for KPIs
    • Collecting and analyzing KPI measurement data
    • Evidence collection and criteria
    • Benchmarking and developing inspiring targets
    • Components of KPIs cards
    • Compiling KPIs in dashboards
    • Types of KPI cascading
    • Defining KPIs ownership
  • Succeeding in the KPI Implementation Project
    • Gaining senior team buy-in
    • Establishing a winning KPI team 
    • Promoting a results-oriented culture
    • Setting up the right KPI development strategy 
    • Marketing the KPI internally
    • Facilitating the use of KPIs for employees
    • Refining KPIs 
Associations
Associations
International Institute of Business Analysis (IIBA®)

Meirc is an Endorsed Education Provider™ (EEP) for the International Institute of Business Analysis (IIBA®). IIBA® is an independent non-profit professional association serving the growing field of business analysis. As the global thought leader and voice of the business analysis community, IIBA® actively supports the recognition of the profession, and works to maintain standards for the ongoing development of the practice and the certification of business analysts. Meirc’s IIBA® accredited courses are based on the Business Analysis Body of Knowledge (BABOK®) guide. Participants in these courses can earn Professional Development (PD) units as well as prepare for the IIBA® competency-based certification exams including the ECBA™, the CCBA™ and the CBAP™ certifications.

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MPC
MPC Certifications
Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for full attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

List of Certified Courses
Schedule & Fees

2024 Schedule & Fees

There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.

2025 Schedule & Fees

Location & Date
23 - 27 Feb, 2025
English
Virtual Learning
4 - 8 May, 2025
Arabic
Virtual Learning
Fees
Per participant

USD 3950

Fees + VAT as applicable

Discount Plans & Cancellations Policy

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

Face-to-Face Courses
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