In this course, we cover all the essential service elements any person involved in direct interactions with customers should know and apply. From the right attitude to the behavioral and communication skills needed to analyze and improve the service provided, we cover it all straightforwardly and practically, which will help participants ensure customer satisfaction and delight in the most challenging situations.
Several methodologies are used in this course, including brief presentations by the consultant, case studies, self-awareness tools, exercises to practice some of the methods learned during the course, video clips, and role plays.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and managers who want customer service training to reinforce their skills and train their staff.
Fees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations PolicyFees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations PolicyMeirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.
Tax Registration Number: 100239834300003
This course is also offered in Virtual Learning, click on the course below.
Several methodologies are used in this course, including brief presentations by the consultant, case studies, self-awareness tools, exercises to practice some of the methods learned during the course, video clips, and role plays.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and managers who want customer service training to reinforce their skills and train their staff.
Fees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations PolicyFees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations PolicyMeirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.
Tax Registration Number: 100239834300003
This course is also offered in Virtual Learning, click on the course below.
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