In this course we cover the most important elements of service a person involved in direct interactions with customers should know and apply. From the right attitude to the required behavior, and including methods to analyze and improve service, we will cover it all in a straight- forward, interactive and practical manner.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as anyone who want customer service training in order to reinforce their skills.
MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
Fees + VAT as applicable
Tax Registration Number : 100239834300003
27 - 29 Jul, 2021
10:00 to 14:00 (UAE)
9:00 to 13:00 (KSA)