In this course we cover the most important elements of service a person involved in direct interactions with customers should know and apply. From the right attitude to the required behavior, and including methods to analyze and improve service, we will cover it all in a straight- forward, interactive and practical manner.
Live online course where participants will be able to interact with instructor (video and audio), view slides, collaborate with others, comment on discussions, complete assessments, activities and case studies.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as anyone who want customer service training in order to reinforce their skills.
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.
Fees + VAT as applicable
Discount Plans & Cancellations PolicyMeirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.
Tax Registration Number: 100239834300003
This course is also offered in face-to-face courses, click on the course below.
Live online course where participants will be able to interact with instructor (video and audio), view slides, collaborate with others, comment on discussions, complete assessments, activities and case studies.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as anyone who want customer service training in order to reinforce their skills.
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.
Fees + VAT as applicable
Discount Plans & Cancellations PolicyMeirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.
Tax Registration Number: 100239834300003
This course is also offered in face-to-face courses, click on the course below.
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