The course uses a mix of interactive techniques such as change
readiness assessments, team exercises, case studies, individual
exercises, as well as role plays (rehearsed and impromptu), videos and
By the end of the course, participants will be able to:
This course is designed for business professionals who want to expand
their conflict resolution skills, understand their own emotions and
behaviors, and find productive ways to manage conflict with influence,
even when authority is lacking.
This course is also offered in face-to-face courses, click on the course below.
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