Creative Problem Solving and Decision Making - Virtual Learning - Meirc

Creative Problem Solving and Decision Making - Virtual Learning

Why Attend

We are continuously confronted with problems that require us to take decisions. Most decisions are reached without requiring any complex decision-making process: We’re hungry? We eat. Some problems are more complex, like deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us; that is where we must have the ability to think critically and make sure there is no flaw in our logic. At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving becomes an invaluable tool.

In this course we will cover these thinking approaches. We will provide you with methods and tools that you will practice during the session and that can help you at work or in life.

Course Objectives

By the end of the course, participants will be able to:

  • Build and expand decision making, critical thinking and creative problem-solving skills
  • Apply logical and creative approaches to solving problems and making decisions
  • Use traditional and creative tools for identifying causes and generating solutions
  • Employ creativity and lateral thinking as business tools
  • Analyze and solve actual problems facing them at work
  • Demonstrate and build credibility with upper management
  • Develop strategic approaches to ​problem solving and decision making

Target Audience

Managers, supervisors and administrators who will benefit from better problem solving and decision-making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions

Target Competencies

  • Attention to details
  • Balanced decision making 
  • Creativity
  • Evaluating options
  • Intuitive decision making
  • Practical and proactive thinking
  • Situation analysis
  • Problem solving ability and anticipating potential problems
  • Problem solving and decision making
    • Definition of ‘problem’
    • Definition of ‘problem solving’
    • Definition of ‘decision making’
    • The helicopter view
    • The link between causes and symptoms
    • Problem deviation
  • The rational approach to problem solving (Kepner & Tregoe)
    • Defining the problem
    • Techniques for recognizing problems
    • Six important questions to clear out
    • Kepner & Tregoe
  • Problem analysis supplementary tools
    • Root cause analysis
    • The five-why process
    • The cause and effect diagram
    • The fishbone diagram
    • Pareto analysis
  • Decision making supplementary tools
    • Why-Why and how-how analysis
    • The how-how method
    • Choice making
    • The decision making matrix
    • Definition of ‘consensus’
  • Creativity and problem solving
    • Mental structures of college students
    • Stages in problem solving and decision making
    • Understanding the two hemispheres of the brain
    • Critical thinking
    • Lateral thinking
    • Mental blocks to creative thinking
    • Brainstorming
    • The six thinking hats

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

Per participant

USD 1,750

Fees + VAT as applicable

Tax Registration Number : 100239834300003

Online Training

8 - 10 Jun, 2021


10:00 to 14:00 (UAE)

9:00 to 13:00 (KSA)