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Principles of Quality Management

Principles of Quality Management

Why Attend

Organizations that consistently deliver value to their customers understand that quality is not an act but rather a system of thinking and working. This course introduces participants to the core principles and practical tools of quality management, helping to embed a culture of excellence across operations. Participants will explore how quality influences customer satisfaction, process efficiency, and organizational reputation, and how to implement improvements that are both measurable and sustainable.

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Overview
Course Methodology

This course combines interactive lectures, group discussions, case studies, and simulation exercises to engage participants in real-life problem-solving scenarios, ensuring a practical understanding and application of quality management tools and concepts.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the principles of quality management and their role in improving organizational performance
  • Evaluate the effectiveness of quality systems and tools in different operational contexts
  • Apply quality improvement techniques to solve problems and enhance customer satisfaction
Target Audience

This course is suitable for all employees involved in maintaining or improving quality, including operations staff, quality coordinators, process analysts, engineers, as well as managers and internal auditors.

Target Competencies
  • Understanding quality concepts
  • Aligning quality with strategy
  • Monitoring and improving processes
  • Evaluating quality systems
  • Applying quality tools
  • Promoting a culture of continuous improvement
Course Outline
  • Organizational Impact of Quality
    • Quality: Historical and modern perspectives
    • Key principles of quality management
    • The cost of poor quality
    • Quality and customer satisfaction
    • Organizational benefits of quality systems
  • Quality Systems, Standards, and Process Control
    • Overview of quality management systems
    • ISO 9001: Structure and core elements
    • Process approach and risk-based thinking
    • Internal auditing and corrective actions
    • Measuring process performance
  • Tools for Quality Improvement
    • Identifying and solving quality problems
    • Root Cause Analysis (RCA)
    • Introduction to quality tools
    • Continuous improvement
    • Sustaining quality through employee engagement
Schedule & Fees
2025 Schedule & Fees
Per participant
  • 14 - 16 Dec, 2025
  • Arabic
  • Riyadh
  • Venue to be assigned
2026 Schedule & Fees
Per participant
  • 1 - 3 Feb, 2026
  • Arabic
  • Riyadh
  • Venue to be assigned
Per participant
  • 19 - 21 May, 2026
  • Arabic
  • Riyadh
  • Venue to be assigned
Per participant
  • 13 - 15 Sep, 2026
  • Arabic
  • Riyadh
  • Venue to be assigned
Fees + VAT as applicable (including coffee breaks and a buffet lunch daily) Discount Plans & Cancellations Policy

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

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+971 4 556 7212
+971 56 177 0877
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+966 55 356 4371
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[email protected]
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HAVE A QUESTION?
Meirc Training and Consulting
9200 13917 (KSA)
+966 11 451 7017
+966 53 534 4368
[email protected]
Leena will help you find what you are looking for.