ILM Recognized Key Managerial Skills for New Managers and Supervisors - Virtual Learning

ILM Recognized Key Managerial Skills for New Managers and Supervisors - Virtual Learning

Why Attend

In today’s complex work environment, becoming a supervisor or manager demands new skills and approaches to getting things done. New managers and supervisors must learn how to lead, manage, motivate, and accomplish tasks effectively and efficiently through others. They also must become competent in problem-solving and decision-making.  

This course allows you to develop highly effective and essential managerial skills that will help you in your new role as a supervisor or manager.

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Course Methodology

The course relies on brief presentations by the course leader, assessments, videos, individual and group work, and instructor- and participant-led discussions.

Course Objectives

By the end of the course, participants will be able to:

  • Analyze the responsibilities and required skills of the new manager and apply the fundamental management functions
  • Build and lead effective and dynamic teams
  • Identify various ways to motivate employees
  • Explore the required steps for effective delegation
  • Implement effective strategies for time and stress management
  • Apply effective tools to improve problem-solving and decision-making
Target Audience

This course is designed for new managers or supervisors, and managers or supervisors with some experience but no formal training who wish to improve their managerial skills.

Target Competencies
  • Planning and organizing
  • Leading and controlling
  • Motivating
  • Delegating
  • Problem solving
  • Decision making
  • Managing time and stress
Course Outline
  • Responsibilities and Skills of a New Manager
    • Why most managers and supervisors fail
    • Managing in the new competitive landscape
    • Managing for competitive advantage
    • Roles and responsibilities of a manager
    • The four functions of management
    • Skills needed at different management levels
    • Common mistakes by new managers and supervisors
  • Building and Leading Effective Teams
    • What makes a team
    • How teams can fail
    • Stages of team formation
    • Characteristics of high-performing teams
    • Situational leadership and its application to team leadership
    • Current trends and issues
  • Mastering the Art of Motivation
    • Definition of motivation
    • Myths about motivation
    • The main theories in brief
    • Current trends and issues
    • Implications for managers
  • Delegating Tasks Effectively to Your Team
    • Definition of delegation and why to delegate
    • The barriers to delegation
    • Reasons why delegation fails
    • The steps to effective delegation
    • Empower employees through delegation
    • The dos and don’ts of delegation
  • Time and Stress Management
    • Identifying your time wasters with the activity log
    • Dealing with and managing your time wasters
    • Using the priority matrix and to-do-lists
    • Causes and symptoms of stress
    • Techniques for managing stress
  • Problem-Solving and Decision-Making Tools
    • Problem-solving skills that managers need
    • Decision-making skills that managers need
    • The traditional approach to problem-solving
    • The helicopter view
    • The Ishikawa fishbone technique
    • The how-how technique
    • The brainstorming technique
The Institute of Leadership & Management (ILM)

ILM is the leading provider of leadership and management qualifications in the UK and part of the wider City & Guilds Group, a global leader in skills development. City & Guilds was established in 1878 and is the oldest and largest awarding organisation in the UK. Meirc is pleased to be a recognized ILM provider. This recognition means that participants who fully attend any Meirc course endorsed by ILM, and successfully pass the assessment administered at the end of the course, will receive a certificate from ILM, in addition to the certificate they receive from Meirc.

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