Course Objectives

By the end of the course, participants will be able to:

• Explain the importance of Emotional Intelligence (EI) to HR professionals and apply simple techniques to develop their emotional quotients
• Deliver balanced and well-structured public speeches with ease and confidence after learning how to deal with public speaking anxiety and subduing its effects
• Describe the differences between influencing and persuading and use best techniques in applying them in HR work related situations
• Apply effective creative problem-solving techniques that will help them make the right decisions at work
• Use various budgeting techniques and apply them immediately in HR related scenarios

Target Audience

Human resources professionals or those who are about to start a career in HR as administrators, officers or specialists. The program is also beneficial for experienced officers and managers in HR who wish to update their knowledge and skills about the latest techniques in the various behavioral competencies.

Target Competencies

• Working with people
• Presenting and communicating
• Applying expertise and technology
• Planning and organizing
• Achieving goals and objectives
• Financial acumen
• Problem solving
• Decision making