Certificate in Workplace Counseling - Virtual Learning

Certificate in Workplace Counseling - Virtual Learning

Why Attend

This course empowers participants with the tools to cultivate robust counseling skills. Effective communication, active listening, and empathetic interaction become second nature, allowing participants to engage more harmoniously with those needing counseling intervention. As a result, workplace relationships are strengthened, leading to increased teamwork, reduced misunderstandings, and a more pleasant and collaborative work environment. Ultimately, participants will be better equipped to help others manage their emotions, handle stress, and navigate interpersonal relationships effectively. This holistic approach promotes mental and emotional well-being, creating a more content and engaged workforce.

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Course Methodology

This course uses interactive training techniques such as lectures, case studies, questionnaires, role plays, and group activities. It also provides practices in workplace counseling. 

Course Objectives

By the end of the course, participants will be able to:

  • Enhance their communication and active listening, and express themselves clearly for a better workplace counseling intervention
  • Draft workplace counseling strategies for managing stress, conflicts, workloads, and adaptation
  • Help employees develop emotional intelligence and resilience, enabling them to better cope with stress, pressure, and challenging work situations
  • Perform an introductory workplace counseling session based on a simplified structure
  • Adhere to legal and ethical guidelines while providing workplace counseling services
Target Audience

This course is designed for managers, supervisors, and HR professionals without counseling experience who are willing to gain knowledge and practices related to professional counseling so they can provide it within a corporate setting.

Target Competencies
  • Effective communication
  • Active listening
  • Cultural awareness
  • Conflict management
  • Problem-solving and decision-making
  • Workplace counseling
  • Emotional Intelligence
Course Outline
  • Introduction to Workplace Counseling
    • Understanding the importance of workplace counseling
    • Ethical guidelines and legal considerations
    • Competencies needed for workplace counseling
    • Communication skills
      • Active listening techniques
      • Emotional intelligence and building emotional awareness
      • Workplace conflict management
      • Cultural sensitivity and diversity
  • The Importance of Workplace Counseling
    • What is employee counseling?
    • Why is counseling an employee necessary?
      • Relieving stress
      • Increasing engagement
      • Increasing productivity
      • Creating a positive work environment
  • Counseling Employees
    • The skeleton of workplace counseling session
      • Meeting setup
      • Addressing the concern
      • Choosing the type of workplace counseling
        • Directive
        • Non-directive
        • Participative
    • Post-session feedback
    • Follow up to ensure the matter is closed
    • An overview of AI psychologists
  • Models of Workplace Counseling
    • When not to counsel an employee?
    • Types of workplace counseling
      • In-house service
      • External provision
      • Hybrid provision
      • Outsourced provision
      • Contracting with a local counselor
    • Models of workplace counseling
      • Counseling-orientation models
      • Brief-therapy model
      • Problem-focused model
      • Work-orientated model
      • Manager-based model
      • Welfare-based model
  • Evaluating the Effectiveness of Workplace Counseling
    • Methods for evaluating workplace counseling
      • Measuring workplace counseling utilization
      • Obtaining organizational data while respecting confidentiality
      • Pre-and-post-workplace counseling intervention comparison
    • Topics of workplace counseling
      • Work-related stress
      • Conflict resolution
      • Feedback and performance improvement
      • Workload management
      • Career development
      • Team building
      • Workplace adaptation
    • Topics managers should not tackle while performing workplace counseling
      • Mental health issues
      • Substance abuse
      • Severe trauma or grief
      • Eating disorders
      • Harassment or discrimination complaints
      • Workplace violence or threats
      • Marital problems
      • Complex legal or ethical issues
Society for Human Resource Management (SHRM)

Meirc is recognized by the Society for Human Resources Management (SHRM) as a Recertification Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by Meirc Training & Consulting will earn a number of Professional Development Credits (PDCs) which will help them maintain their certification in SHRM-CP or SHRM-SCP.

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MPC Certifications
Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for full attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

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