The structure, management and positioning of a collections and credit control department will determine its impact upon an organization, even enhancing its role as a profit driver for the organization.
This course explores options for structuring the collections department; how to manage, what to manage, and what to measure. The end result is more impactful management information, better-organized departments, and enhanced efficiency of collectors.
The course includes real-life case studies, diagnostic tools, interactive exercises, and tools for participants to use in their organizations, as well as the opportunity for them to discuss their particular situations with an industry expert.
This course is for professionals seeking to establish a credit function, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections, credit control, client accounts, or finance and accounting functions, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course.
Jon Newsom-Ray MCICM
Jon Newsom-Ray MCICM has worked in the banking and credit industry for more than 30 years and has delivered numerous training programs and consulting engagements around the world.
Jon is an experienced international trainer and consultant, having worked in more than 25 countries and trained hundreds of managers and credit professionals through his Masterclasses. Jon is a major exponent of best practice and continuous improvement in the credit industry having worked with the Financial Services Skills Council (FSSC) and the Chartered Institute of Credit Management (CICM), successfully formulating qualifications and standards for the industry.
Having been one of the originators of Profitability from the Credit Function, Jon was a keynote speaker at the World Congress for Collections and Credit Control in Mexico City. He has developed, written and designed the well-received flagship credit control/collections program ‘Advanced Collections’.