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Process Management: Mapping and Improvement

Process Management: Mapping and Improvement

Why Attend

A diagram is worth a million words. When it comes to process improvement, the art and science of process mapping are essential. This course aims to develop participants' process mapping skills by helping them understand the different process mapping approaches, from simple flow charts to value stream mapping. Various process assessments will be presented and discussed, including Toyota's famous Lean principles, which will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations.

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Course Methodology

This course will engage participants in various simple and complex process mapping exercises. The course will challenge participants through the use of actual case studies and scenarios. Lectures, group discussions, and presentations will be used to achieve the learning objectives.

Course Objectives

By the end of the course, participants will be able to:

  • Define processes and their importance for the proper functioning of an organization

  • Identify the international standards for process approach

  • Examine various process assessment and re-engineering methodologies

  • Generate process analysis charts and process maps for improvement

  • Justify the need to measure processes as an improvement tool

Target Audience

Individuals involved in improvement projects, identification of processes work design, productivity improvement, or quality auditing initiatives.

Target Competencies
  • Process mapping
  • Understanding process improvement
  • Applying Lean
  • Process measurement
  • Benchmarking
Course Outline
  • Process Definitions and Elements
    • Process definition
    • Process approach to improvement
    • Advantages of process mapping
    • Elements of a process
    • Benefits of process maps
    • Attributes of a process map
    • Process efficiency versus effectiveness
    • Stakeholder analysis
  • Understanding Process Approach and Non-value-added Analysis
    • Understanding process approach
    • Process characteristics
    • The Plan, Do, Check, Act (PDCA) approach
    • Opportunities for reducing cycle time and defects
    • Non-value added explained
    • Lean thinking to reduce waste in processes
    • The eight types of process waste
  • Re-engineering Methodology
    • The need for re-engineering
    • Determining what re-engineering is and is not
    • Patterns of re-design
      • Reengineering
      • Simplification
      • Value-added analysis
      • Gaps and disconnects
    • Best practices in business process re-engineering from 327 organizations
  • Process Assessments Approaches
    • Key terms
    • Types of mapping tools
    • Simple flowcharting
    • Geo graphs, spaghetti/workflow diagrams
    • Swim lane (deployment) flowcharts
    • Supplier-input-process-output-customer charts (SIPOC- six sigma projects)
    • Value stream maps
    • Process hierarchy
    • IDEF0 process map
    • Failure Mode and Effects Analysis (FMEA)
  • Process Improvement and Measurement
    • Diagnosis of a process
    • Analyzing and improving a process
    • Turtle diagram
    • Using process maps to identify root causes
    • Twelve cornerstone tools to process streamlining
    • Problem-solving techniques
    • The need to measure
    • Process Key Performance Indicators (KPIs)
    • Benchmarking and the balanced scorecard
Schedule & Fees
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