This course will engage participants in various simple and complex process mapping exercises. The course will challenge participants through the use of actual case studies and scenarios. Lectures, group discussions, and presentations will be used to achieve the learning objectives.
By the end of the course, participants will be able to:
Define processes and their importance for the proper functioning of an organization
Identify the international standards for process approach
Examine various process assessment and re-engineering methodologies
Generate process analysis charts and process maps for improvement
Justify the need to measure processes as an improvement tool
Individuals involved in improvement projects, identification of processes work design, productivity improvement, or quality auditing initiatives.
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