Course Methodology

<p>The course will challenge the participants with exercises, workshops and presentations. Role plays and group discussions will make this course a unique and fun experience for every participant. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.</p>

Course Objectives

By the end of the course, participants will be able to:

• Explain the role and impact of leadership to support quality management systems
• Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
• Assess team dynamics and the role of teams to support continual improvement projects
• Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
• Appraise the ethical commitment needed by quality professionals

Target Audience

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Target Competencies

• Quality management
• Quality control and assurance
• Applying quality tools
• Leadership
• Team management
• Understanding ethics
• Using quality methodologies