Name: Certified Quality Management Professional
Start: 2021-11-21
End: 2021-11-25
Location: Dubai

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Course Methodology

<p>The course will challenge the participants with exercises, workshops and presentations. Role plays and group discussions will make this course a unique and fun experience for every participant. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.</p>

Course Objectives

By the end of the course, participants will be able to:

Explain the role and impact of leadership to support quality management systems
Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
Assess team dynamics and the role of teams to support continual improvement projects
Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
Appraise the ethical commitment needed by quality professionals

Target Audience

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Target Competencies

Quality management
Quality control and assurance
Applying quality tools
Leadership
Team management
Understanding ethics
Using quality methodologies

Leadership and management in quality
- Definition, similarities and differences
- Can leadership be taught and developed
- Traits of a true quality leader
- Role of leadership in supporting quality management systems
- Situational leadership in quality

Quality basics and definitions
- Definition and concept of quality
- History of quality
- Benefits of implementing a quality model
- Quality management systems
- ISO9001
- Total quality management
- Cost of poor quality
- The seven quality secrets
- Examples of national quality awards
- Dubai quality award
- Malcolm Baldrige national quality award
- Review of quality gurus
- Deming’s fourteen points
- Juran’s quality trilogy
- Crosby’s zero defect mindset
- House of quality and Quality Function Deployment (QFD)
- Six Sigma methodology
- Lean principles, 5S and Poka Yoke

Building teams in a quality management system
- Why team thinking is important in quality management projects
- Barriers to team achievements
- Characteristics of effective teams
- Team development cycle
- Team members selection tools

Improvement tools and techniques
- Which tool to use
- Brainstorming
- The seven classic quality tools
  - Check sheet
  - Pareto chart
  - Cause and effect diagram
  - Histogram
  - Scatter diagram
  - Control charts
  - Flow charts
- Process mapping and process management
- Management elements and planning tools
- Process auditing “Turtle Diagram”
- Failure Mode and Effects Analysis (FMEA)

Ethics in quality management
- American Society for Quality code of ethics

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.