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Certified Quality Management Professional

Certified Quality Management Professional

Why Attend

Quality management has evolved to become an internationally sought after and rewarding career. The quality management body of knowledge is developed to cover leadership, communication, strategy, and technical skills in quality and project management, among many others. This course aims to develop participants' skills and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, it will highlight the leadership traits that every quality professional should develop and the team development cycle that a quality team should go through. 

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Overview
Course Methodology

The course will challenge the participants with exercises, workshops, presentations, role-plays, and group discussions designed to make this course unique and enjoyable for every participant. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the role and impact of leadership to support quality management systems
  • Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
  • Assess team dynamics and the role of teams to support continual improvement projects
  • Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
  • Appraise the ethical commitment needed by quality professionals
Target Audience

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Target Competencies
  • Quality management
  • Quality control and assurance
  • Applying quality tools
  • Leadership
  • Team management
  • Understanding ethics
  • Using quality methodologies
Course Outline
  • Leadership and Management in Quality
    • Definition, similarities, and differences
    • Can leadership be taught and developed?
    • Traits of a leader in quality
    • Role of leadership in supporting quality management systems
    • Situational leadership in quality
  • Quality Basics and Definitions
    • Definition and concept of quality
    • History of quality
    • Benefits of implementing a quality model
    • Quality management systems - ISO9001
    • Total Quality Management (TQM)
    • Cost Of Poor Quality (COPQ)
    • The seven quality secrets
    • Examples of national quality awards
    • Dubai quality award  
    • Malcolm Baldrige national quality award
    • Review of quality gurus
    • Deming’s fourteen points
    • Juran’s quality trilogy
    • Crosby’s zero-defect mindset
    • House of quality and Quality Function Deployment (QFD)
    • Six Sigma methodology
    • Lean principles, 5S, and Poka Yoke
  • Building Teams in a Quality Management System
    • The importance of teams in quality management projects
    • Barriers to team achievements
    • Characteristics of effective teams
    • Team development stages
    • Team members' selection tools
  • Improvement Tools and Techniques
    • Tool selection
    • Brainstorming
    • The seven classic quality tools
      • Check sheet
      • Pareto chart
      • Cause and effect diagram
      • Histogram
      • Scatter diagram
      • Control charts
      • Flow charts
    • Process mapping and process management
    • Management elements and planning tools
    • Process auditing “Turtle Diagram”
    • Failure Mode and Effects Analysis (FMEA)
  • Ethics in Quality Management
    • American Society for Quality code of ethics
MPC
MPC Certifications
Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for full attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

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