Course Methodology

The course will challenge the participants with exercises, workshops, presentations, role-plays, and group discussions designed to make this course unique and enjoyable for every participant. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.

Course Objectives

By the end of the course, participants will be able to:

• Explain the role and impact of leadership to support quality management systems
• Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
• Assess team dynamics and the role of teams to support continual improvement projects
• Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
• Appraise the ethical commitment needed by quality professionals

Target Audience

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Target Competencies

• Quality management
• Quality control and assurance
• Applying quality tools
• Leadership
• Team management
• Understanding ethics
• Using quality methodologies