Managers are constantly confronted with solving complex problems and making critical decisions. If not handled properly, these problems can have severe negative eﬀects on operations and profitability. This course equips managers with the right tools and techniques to ensure they will find proper and permanent solutions to problems and make optimum decisions. Participants will learn how to develop the right mindset for solving problems, and enable them to understand, analyze and appreciate the diﬀerent types of problems, conduct in-depth root cause analysis and make the right decisions for permanent solutions. Participants will also discover that some problems cannot be solved using rational problem solving methods but need diﬀerent, more creative approaches. In this course we will enhance the participants' idea generating proficiency and we will enable them to lead a creative team. Finally, and after a solution is formulated and a decision is made, participants will learn how to 'sell' their solutions to stakeholders and get the buy in. On this course, participants will also discover how to influence others and get support for what has been decided.