Conflict is an inevitable part of business. In situations where people have different goals and needs, conflicts arise, clashes take place and often, as a result, intense personal animosity will result.
However, conflict is not necessarily bad. If resolved effectively, a conflict can eliminate many otherwise hidden problems.
If a conflict is not managed well, it might escalate and lead to non-productive results. But if managed effectively, it can lead to quality and beneficial outcomes. That is why learning to manage conflict is an integral and imperative requirement to a productive organizational culture.
In this course you will see that while not all conflicts can be resolved, learning to manage them decreases the odds of non-productive escalation.
Learning to manage conflict involves skills related to conflict resolution, an awareness of conflict modes, conflict communication skills and the establishment of a structure for the management of conflict in your environment.
Moreover, in this course you will also learn to appreciate the importance of adapting to any type of organizational change and to lead and manage such change by managing the factors creating the resistance to change.
The course uses a mix of interactive techniques such as change
readiness assessments, team exercises, case studies, individual
exercises, as well as role plays (rehearsed and impromptu), videos and
This course is designed for business professionals who want to expand
their conflict resolution skills, understand their own emotions and
behaviors, and find productive ways to manage conflict with influence,
even when authority is lacking.