Name: Human Resources KPIs: Benchmarking HR Performance
Start: 2022-06-05
End: 2022-06-09
Location: Dubai

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Course Methodology

<p>The course uses a mix of interactive techniques such as:  lecturettes, group activities, numerical exercises, and simulations.</p>

Course Objectives

By the end of the course, participants will be able to:

Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function
List the KPIs that should be used in measuring HR as a function
Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR
Design and calculate the main formulas for evaluating the financial contribution of HR to the organization
Generate and calculate the employee satisfaction index and use it to measure employee morale
Explain employee turnover, its types and the various formulas used to calculate it
Create and implement the HR scorecard

Target Audience

This course is targeted at human resources professionals who have been working in any HR function for at least three years. HR professionals need to evaluate and report on the effectiveness of human resources to senior management. This course will help them to do that in addition to market their image as business partners. The course is also suitable for human resources managers and senior executives who are accountable for the overall contribution of the HR function.

Target Competencies

The targeted competencies in this course are:

Leading and supervising
Deciding and initiating action
Persuading and influencing
Presenting and communicating
Analytical thinking
Formulating concepts and strategies
Planning and organizing
Achieving goals and objectives

Key Result Areas (KRAs), KPIs and targets
- Goals, objectives and targets
- The link between strategy and performance
- From KRAs to KPIs, targets and balanced scorecard
- The cascading of objectives
- SMART objectives
Measures and KPIs
- The importance of measuring
- Measures, metrics and KPIs: the main differences
- Characteristics of SMART KPIs
- Types of KPIs
- Common mistakes when using KPIs
Organizational KPIs
- Organizational appeal and reputation
- Salary competitiveness
- Human value added
- Career growth
- Absenteeism rates and absenteeism cost
- Employee morale
Financial KPIs
- Return on human capital
- Labor cost
- Cost per hire
- Cost per trainee
- Opportunity cost
- Supervisory ratios
- Cost to supervise
- Compensation and benefits
Process KPIs
- Measuring efficiency of recruitment and selection
- Measuring effectiveness of hiring
- Using Hurdles Per Hire (HPH) to reduce the use of 'wasta' in selection
- Using aggregate yield ratios and selection rates
- Measuring effectiveness of appraisal systems
Employee turnover
- Voluntary versus involuntary turnover
- Turnover versus attrition (gross and net turnover)
- Identifying turnover metrics
- Identifying turnover costs
- Analyzing and interpreting turnover data
- Healthy versus unhealthy turnover: when is turnover good for the organization?
Creating and implementing the HR scorecard
- The balanced scorecard as a strategic tool: linking people, strategy, and performance
- Creating the HR scorecard
- Reporting HR to top management

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

List of Certified Courses

HR Certification Institute (HRCI)

HR Certification Institute's® (www.HRCI.org) official seal confirms that Meirc Training & Consulting meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®. By successfully completing any Meirc program which is approved by HRCI, participants will earn credit hours essential for any of HRCI’s eight credentials, including SPHR® and PHR®.

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Society for Human Resource Management(SHRM)

Meirc is recognized by the Society for Human Resources Management (SHRM) as a Recertification Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by Meirc Training & Consulting will earn a number of Professional Development Credits (PDCs) which will help them maintain their certification in SHRM-CP or SHRM-SCP.

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