Human Resources KPIs: Benchmarking HR Performance Training Courses - Dubai | Meirc
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Human Resources and Training

Human Resources KPIs: Benchmarking HR Performance

Why Attend

How can you manage what you do not or cannot measure? This course attempts to inspire Human Resources (HR) professionals to stop just "doing" and start "delivering". This cannot be done unless they take the necessary steps to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally, and consequently design initiatives for continuous improvement. In this course, you will learn what Key Performance Indicators (KPIs) are, their characteristics and how they should be used and reported. This course will also present and discuss over 50 HR KPIs that can be easily used in your job. Furthermore, the course will demonstrate that by measuring your HR results, benchmarking them and taking action to improve them, you will be playing the four fundamental roles of an HR business partner: strategic partner, administrative expert, employee champion, and change agent. The ultimate "take away" of this course is the design of an HR balanced scorecard that will allow the HR department to contribute to the achievement of company strategic goals.

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Course Methodology

<p>The course uses a mix of interactive techniques such as:&nbsp; lecturettes, group activities, numerical exercises, and simulations.</p>

Course Objectives

By the end of the course, participants will be able to:
  • Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function
  • List the KPIs that should be used in measuring HR as a function
  • Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR
  • Design and calculate the main formulas for evaluating the financial contribution of HR to the organization
  • Generate and calculate the employee satisfaction index and use it to measure employee morale
  • Explain employee turnover, its types and the various formulas used to calculate it
  • Create and implement the HR scorecard

Target Audience

This course is targeted at human resources professionals who have been working in any HR function for at least three years. HR professionals need to evaluate and report on the effectiveness of human resources to senior management. This course will help them to do that in addition to market their image as business partners. The course is also suitable for human resources managers and senior executives who are accountable for the overall contribution of the HR function.

Target Competencies

The targeted competencies in this course are:

  • Leading and supervising
  • Deciding and initiating action
  • Persuading and influencing
  • Presenting and communicating
  • Analytical thinking
  • Formulating concepts and strategies
  • Planning and organizing
  • Achieving goals and objectives
  • Key Result Areas (KRAs), KPIs and targets
    • Goals, objectives and targets
    • The link between strategy and performance
    • From KRAs to KPIs, targets and balanced scorecard
    • The cascading of objectives
    • SMART objectives
  • Measures and KPIs
    • The importance of measuring
    • Measures, metrics and KPIs: the main differences
    • Characteristics of SMART KPIs
    • Types of KPIs
    • Common mistakes when using KPIs
  • Organizational KPIs
    • Organizational appeal and reputation
    • Salary competitiveness
    • Human value added
    • Career growth
    • Absenteeism rates and absenteeism cost
    • Employee morale
  • Financial KPIs
    • Return on human capital
    • Labor cost
    • Cost per hire
    • Cost per trainee
    • Opportunity cost
    • Supervisory ratios
    • Cost to supervise
    • Compensation and benefits
  • Process KPIs
    • Measuring efficiency of recruitment and selection
    • Measuring effectiveness of hiring
    • Using Hurdles Per Hire (HPH) to reduce the use of 'wasta' in selection
    • Using aggregate yield ratios and selection rates
    • Measuring effectiveness of appraisal systems
  • Employee turnover
    • Voluntary versus involuntary turnover
    • Turnover versus attrition (gross and net turnover)
    • Identifying turnover metrics
    • Identifying turnover costs
    • Analyzing and interpreting turnover data
    • Healthy versus unhealthy turnover: when is turnover good for the organization?
  • Creating and implementing the HR scorecard
    • The balanced scorecard as a strategic tool: linking people, strategy, and performance
    • Creating the HR scorecard
    • Reporting HR to top management

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.


HR Certification Institute (HRCI)

HR Certification Institute's® ( official seal confirms that Meirc Training & Consulting meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®. By successfully completing any Meirc program which is approved by HRCI, participants will earn credit hours essential for any of HRCI’s eight credentials, including SPHR® and PHR®.

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Society for Human Resource Management(SHRM)

Meirc is recognized by the Society for Human Resources Management (SHRM) as a Recertification Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by Meirc Training & Consulting will earn a number of Professional Development Credits (PDCs) which will help them maintain their certification in SHRM-CP or SHRM-SCP.

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Per participant

USD 4,900

Fees + VAT as applicable

Tax Registration Number : 100239834300003

(including coffee breaks and a buffet lunch daily)

This Meirc course is accredited by the HR Certification Institute (HRCI).
Credit Hours = 30

2021 - Location & Date

5 days Course

No Schedules!
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Schedule for Me
Meirc reserves the right to alter dates, content, venue and trainer.

2022 - Location & Date

5 - 9 Jun, 2022
Meirc reserves the right to alter dates, content, venue and trainer.

This course is also offered in Virtual Learning, click on the course below.