Name: Organizational and Departmental Communication
Start: 2021-10-31
End: 2021-11-04
Location: Dubai

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Course Methodology

This course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.

Course Objectives

By the end of the course, participants will be able to:

Identify effective frameworks for constructive interdepartmental communication
Demonstrate excellent internal customer service skills
Use proactive approaches to simplify work processes between departments
Apply different team building models to create alignment within the organization
Solve interdepartmental conflict by identifying and removing communication barriers
Develop a plan for enhancing overall organizational communication

Target Audience

Managers, supervisors and professionals who interact with other departments, teams or business units.

Target Competencies

Relating to others
Gaining commitment
Teamwork
Collaboration
Role awareness
Conflict resolution

Organizational communication
- Definition of interdepartmental communication
- Direction of communication within an organization
- Formal versus informal communication
- The organizational grapevine
- Organizational culture and its effect on performance
- Levels of company culture
- Determining the strength of company culture
- Organizational values and attitudes
- Communication blockers
Internal customer service
- Internal customer service definition
- Importance of excellent internal customer service
- The service profit chain
- Silo mentality
- Breaking down the silo
- The service quality factors
- Building rapport with internal customers
- Handling customer complaints
Simplification of work processes between departments
- Signs of complicated or inefficient processes
- Simplifying work processes
- Work simplification stages
- Data analysis and evaluation
- Work Breakdown Structure (WBS)
Interdepartmental team building
- Removing the 'us-against-them' mindset
- Building an interdepartmental team
- Characteristics of successful teams
- Team cohesiveness
- Team building models and applications
- Creating alignment between different units
- The power of synergy
- From working alone to working in teams
Resolving interdepartmental problems and conflicts
- Identifying departmental problems
- Problem solving techniques
- Resolving interdepartmental conflict
- The positive side of conflict
- Conflict and team performance
- Conflict management styles
Efficient and effective organizational communication
- Effective organizational communication
- Choosing the right communication medium
- Information richness of different channels
- Eliminating communication overload
- Signs of inefficient communication

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.