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Quality Improvement Fundamentals and Tools - Virtual Learning

Quality Improvement Fundamentals and Tools - Virtual Learning

Why Attend

The course will provide participants with comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools. Through various workshops and role plays the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as 'Lean'. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations.

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Course Objectives

By the end of the course, participants will be able to:

  • Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
  • Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
  • Apply widely used improvement methodologies
Target Audience

Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance

Target Competencies
  • Problem solving
  • Applying quality tools
  • Selecting quality models and systems
Course Outline
  • Introduction to Total Quality Management (TQM) Concepts
    • Definition of Quality and Quality Models
    • History of Quality
    • What is TQM?
    • Benefits of Implementing a Quality Model
    • The Cost of Poor Quality
    • The Gurus Comparison (Deming, Crosby, Juran, etc.)
    • Selecting the Right Model for your Organization
    • The Quality Maturity Ladder
  • Improvement Tools and Methodologies
    • What Is a Quality Tool?
    • The Seven Quality Control Tools
    • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
    • Tree Diagrams: How-How and Why-Why Diagrams
    • Lean Thinking
  • Methodologies for Continual   Improvement
    • Continual Improvement and Kaizen
    • The PDCA and A3 Methodology
    • The Need for Innovation Improvement and Industry 4.0
Schedule & Fees