Outstanding sales and customer service can be considered as the biggest differentiators between firms. While competing products are often similar and can anyway be easily duplicated, successful sales and customer service require a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. Organizations which give their customers (internally or externally) and engaging sales and customer-centric experience, know how to cater to their clients need and manage conflicts that arise throughout the customer experience.
By the end of the course, participants will be able to:
The course is designed for sales professional, customer service representatives, managers and supervisors who deal with customers daily or strategically, and who are keen on improving their performance by taking their customers to higher levels of satisfaction, by applying the latest sales and customer service tools.
MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.