Implementing Lean Six Sigma In Healthcare: Benefits, Facts, And 7 Tips For Success

Implementing Lean Six Sigma In Healthcare: Benefits, Facts, And 7 Tips For Success

4th May, 2023

As a Black Belt Lean Six Sigma practitioner, I enjoyed leading and executing many Lean Six Sigma projects in various sectors. Based on my experience, the healthcare industry is one of the sectors that can significantly benefit from the robust methodologies of Lean and Six Sigma. However, the healthcare industry faces numerous challenges, such as rising costs, inefficiencies, and inconsistencies in patient care. As a result, healthcare providers continually look for ways to improve their processes and provide better care to patients. One solution that has gained significant traction is the implementation of Lean Six Sigma, a data-driven approach to process improvement.

Moreover, studies have shown that inefficiencies, high costs, and patient dissatisfaction burden the healthcare industry. As a result, hospitals are increasingly turning to Lean Six Sigma methodologies to optimize their processes, reduce waste, and improve overall patient care. In this blog, we'll explore the benefits of Lean Six Sigma in healthcare, share some interesting facts, and offer seven essential tips for successful implementation.

Facts about Lean Six Sigma in Healthcare
  • Lean Six Sigma combines two process improvement methodologies - Lean, which focuses on reducing waste, and Six Sigma, which targets process variation and defects.
  • Hospitals implementing Lean Six Sigma have reported a 50% reduction in patient wait times and a 20% reduction in costs.
  • The American Society for Quality (ASQ) reported that 82% of healthcare organizations that implemented Lean Six Sigma saw improvements in patient satisfaction.
Benefits of Lean Six Sigma in Healthcare

1. Improved Patient Care

Lean Six Sigma aims to reduce variability in processes, which can lead to better patient outcomes. For example, in a study published in the Journal of Healthcare Quality, researchers found that hospitals utilizing Lean Six Sigma principles achieved a 50% reduction in patient complications and a 45% reduction in mortality rates (de Koning et al., 2006).

2. Reduced Healthcare Costs

By eliminating waste and improving efficiency, Lean Six Sigma can significantly reduce costs. For instance, a study by Furterer (2016) found that implementing Lean Six Sigma at a medical center led to a 20% reduction in operating room turnover time, resulting in estimated annual savings of $2.3 million.

3. Increased Patient Satisfaction

A focus on process improvement can lead to increased patient satisfaction. For example, a study published in the International Journal of Health Care Quality Assurance found that implementing Lean Six Sigma in a hospital resulted in a 24% increase in patient satisfaction scores (Laureani & Antony, 2018).

4. Enhanced Employee Engagement

Lean Six Sigma encourages a culture of continuous improvement, promoting employee engagement and empowerment. DelliFraine et al. (2013) found that hospitals using Lean Six Sigma principles experienced higher employee engagement and job satisfaction.

7 Tips for Successful Implementation of Lean Six Sigma in Healthcare

1. Obtain Leadership Commitment

Leadership commitment is crucial for the success of Lean Six Sigma initiatives. Ensure top management supports the project, understands its value, and allocates resources accordingly.

2. Train Employees

Invest in training employees at all levels in Lean Six Sigma principles and tools. This will help build a culture of continuous improvement and create a common language for discussing process improvements.

3. Start Small and Build on Success

Begin with smaller projects that can yield quick wins and demonstrate the value of Lean Six Sigma. Then, as the organization becomes more comfortable with the methodology, it tackles more complex projects.

4. Establish Clear Goals

Set specific, measurable, achievable, relevant, and time-bound (SMART) goals for each Lean Six Sigma project. Clear goals provide direction and focus for improvement efforts.

5. Use Data-Driven Decision Making

Emphasize the importance of data collection and analysis to identify areas of improvement and track progress. Data-driven decision-making helps ensure that process improvements are based on facts, not assumptions.

6. Encourage Cross-Functional Collaboration

Encourage collaboration between departments to identify and address systemic issues. This will lead to more comprehensive solutions and create a culture of shared responsibility for improvement.

7. Continuously Monitor and Improve

Regularly review and assess the success of Lean Six Sigma projects to ensure continuous improvement. Adjust goals and strategies as necessary to maintain progress and address new challenges.


Implementing Lean Six Sigma in healthcare can lead to significant benefits, such as improved patient care, reduced costs, increased patient satisfaction, and enhanced employee engagement. By following the seven tips outlined in this article, healthcare organizations can successfully implement Lean Six Sigma and drive meaningful change in their processes.


de Koning, H., Verver, J.P., van den Heuvel, J., Bisgaard, S., & Does, R.J. (2006). Lean Six Sigma in healthcare: a systematic review of the literature. Journal of Healthcare Quality, 28(4), 12-21.

DelliFraine, J. L., Langabeer, J. R., & Nembhard, I. M. (2013). Assessing the evidence of Six Sigma and Lean in the health care industry. Quality Management in Health Care, 22(3), 210-225.

Furterer, S. L. (2016). Lean Six Sigma in Service: Applications and Case Studies. CRC Press.

Laureani, A., & Antony, J. (2018). Leadership – a critical success factor for the effective implementation of Lean Six Sigma. International Journal of Health Care Quality Assurance, 31(3), 181-198.

About the Author
Fawzi A. Bawab, PhD


Fawzi is a partner with Meirc. He holds a Doctor of Philosophy (PhD) in Business Administration with focus on operational excellence from Edinburgh Business School at Heriot Watt University in the UK. He also holds a postgraduate certificate in business research methods from the same university. He holds an M.Sc. in industrial engineering and a B.Sc. in civil engineering from University of Jordan. He is a senior member of the American Society for Quality (ASQ), the American Institute of Industrial Engineers (IIE) and the American Society for Engineering Management (ASEM). Among the certifications he holds are certified quality lead assessor with IRCA of England, certified TS16949 automotive assessor, approved ASQ Lean Six Sigma instructor and ASQ certified manager of quality and organizational excellence. Fawzi is a registered professional engineer (P.E.) with the engineering association in Jordan, a certified Six Sigma Master Black Belt (CSSMBB) and a Kaplan-Norton strategy and KPI qualified practitioner. Fawzi is a certified training practitioner (CTP) from the Institute of Performance and Learning, Canada.

View profile
Should organizations allow customers to complain?
Should organizations allow customers to complain?

In this globalized world competition is fierce at all levels. Segments…

Fawzi A. Bawab, PhD
19th March, 2020
Read More
Six Sigma as a Vehicle to Reduce Cost of Poor Quality (COPQ)
Six Sigma as a Vehicle to Reduce Cost of Poor Quality (COPQ)

Six Sigma emerged as a problem-solving methodology in an effort to…

Fawzi A. Bawab, PhD
13th May, 2019
Read More
Six Sigma and EFQM Comparison, Similarities and Differences: A critical analysis by a practitioner
Six Sigma and EFQM Comparison, Similarities and Differences: A critical analysis by a practitioner

Which is better to use in an organization? Should I use Six Sigma or EFQM…

Fawzi A. Bawab, PhD
7th March, 2019
Read More
Outlining Scope of Work Planning Process
Outlining Scope of Work Planning Process

In today’s competitive business environment, it is imperative for every…

Alaa R. Elbaz
9th March, 2017
Read More