CILT Endorsed Developing Purchasing Policies, Processes |Meirc

CILT Endorsed Developing Purchasing Policies, Processes and SLAs

Why Attend

Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners, and provide a functional and moral compass. To ensure eﬀectiveness, these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style. In this course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization. We will also illustrate how performance against processes and SLAs can be measured and analyzed for continuous improvement.

Course Methodology

This course uses a highly interactive workshop setting involving activities to plan and draft policies. We will also be designing, mapping and evaluating processes as well as drafting SLAs.

Course Objectives

By the end of the course, participants will be able to:

Outline the strategic role of purchasing in the organization
Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
Formulate policies to effectively govern the organization’s purchasing activities
Design cross functional processes and procedures that optimize effort, cost, time, output and controls
Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization

Target Audience

Purchasing and supply chain management professionals at all levels of the organization, as well as other company personnel involved in the purchasing process.

Target Competencies

Procurement management
Policy development
Processes design
Process evaluation
SLA development
Business writing

The strategic role of purchasing
- Purchasing terms and definitions
- Evolution of purchasing into a strategic function
- Purchasing relationships within the organization
- Purchasing process
- Ethical principles governing the purchasing function
Using an appropriate writing style
- Writing in an impersonal style
- Organizing paragraphs and sentences
- Writing applications
  - Simple language
  - Specific language
  - Positive language
- Using active verbs
- Applying easy and effective grammatical rules
- Gunning fog index for writing complexity
Writing purchasing policies
- Purchasing policies: what are they and why do we need them?
- Guidelines for writing purchasing policies
- Purchasing policy scope
- Policy contents and exclusions
- Developing purchasing policies - practical application
Designing purchasing processes and procedures
- Defining processes and procedures
- Considerations in developing processes and procedures
- Process development
  - Artistic processes
  - Scientific processes
- Process hierarchy
  - Abstract processes
  - Strategic processes
  - Operational processes
- Measuring and improving process performance
- Rules governing the use of flowchart symbols
- Mapping your processes using swim lane flowcharts
- Writing detailed procedures to support process maps
Developing service level agreements
- The role of SLAs
- Understanding departmental inter-dependencies
- Principles for developing SLAs that add real value
- Typical SLA table of contents
- Writing SLA practical applications
- Service level management
  - Internal SLAs
  - External SLAs
- Measuring the purchasing function performance against SLAs

Chartered Institute of Logistics and Transport (CILT)

Meirc is an Approved Training Provider (ATP) in the region for the Chartered Institute of Logistics and Transport (CILT). Established in 1919, CILT is the world’s leading supply chain, logistics and transport professional body with over 33,000 members across the globe. CILT seeks to add value to individual and corporate members by enhancing their knowledge, careers, and businesses by setting, supporting and delivering professional standards and education in the fields of logistics, transport and supply chain. By attending Meirc’s CILT accredited courses, participants can earn CPD units as well as attain modular unit award courses that can be combined for international certification

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2024 Schedule & Fees

Fees

Per participant

USD 5200

Fees + VAT as applicable

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

Location & Date

5 - 9 May, 2024

Dubai

English

Venue to be assigned

6 - 10 Oct, 2024

Dubai

English

Venue to be assigned

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Tax Registration Number: 100239834300003

This course is also offered in Virtual Learning, click on the course below.

CILT Endorsed Developing Purchasing Policies, Processes and SLAs - Virtual Learning

5 - 9 May, 2024

English

Virtual Learning

Overview

Course Methodology

This course uses a highly interactive workshop setting involving activities to plan and draft policies. We will also be designing, mapping and evaluating processes as well as drafting SLAs.

Course Objectives

By the end of the course, participants will be able to:

Outline the strategic role of purchasing in the organization
Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
Formulate policies to effectively govern the organization’s purchasing activities
Design cross functional processes and procedures that optimize effort, cost, time, output and controls
Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization

Target Audience

Purchasing and supply chain management professionals at all levels of the organization, as well as other company personnel involved in the purchasing process.

Target Competencies

Procurement management
Policy development
Processes design
Process evaluation
SLA development
Business writing

Course Outline

The strategic role of purchasing
- Purchasing terms and definitions
- Evolution of purchasing into a strategic function
- Purchasing relationships within the organization
- Purchasing process
- Ethical principles governing the purchasing function
Using an appropriate writing style
- Writing in an impersonal style
- Organizing paragraphs and sentences
- Writing applications
  - Simple language
  - Specific language
  - Positive language
- Using active verbs
- Applying easy and effective grammatical rules
- Gunning fog index for writing complexity
Writing purchasing policies
- Purchasing policies: what are they and why do we need them?
- Guidelines for writing purchasing policies
- Purchasing policy scope
- Policy contents and exclusions
- Developing purchasing policies - practical application
Designing purchasing processes and procedures
- Defining processes and procedures
- Considerations in developing processes and procedures
- Process development
  - Artistic processes
  - Scientific processes
- Process hierarchy
  - Abstract processes
  - Strategic processes
  - Operational processes
- Measuring and improving process performance
- Rules governing the use of flowchart symbols
- Mapping your processes using swim lane flowcharts
- Writing detailed procedures to support process maps
Developing service level agreements
- The role of SLAs
- Understanding departmental inter-dependencies
- Principles for developing SLAs that add real value
- Typical SLA table of contents
- Writing SLA practical applications
- Service level management
  - Internal SLAs
  - External SLAs
- Measuring the purchasing function performance against SLAs