Overview
Course Methodology
This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities. The course also features the use of interactive exercises, group discussions, reflective exercises, and activities to help participants improve their competencies in emotional intelligence.
Course Objectives
By the end of the course, participants will be able to:
- Explore the three aspects of emotional intelligence, the brain design, and the EI cycle.
- Develop self-awareness of one’s emotions and their impact on thoughts and behaviors.
- Develop greater self-control and self-management by practicing the five competencies.
- Develop social awareness, recognize emotions in others, and achieve rapport with your team.
- Develop the ability to manage others and practice inspirational leadership.
Target Audience
Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.
Target Competencies
- Emotional self-awareness
- Emotional self-control
- Managing emotions
- Emotional expression
- Emotional understanding
- Empathy
- Active listening
- Team effectiveness
- Organizational awareness
- Relationship building
- Conflict management style
- Tact, transparency, and emotional control
- Impact, influence, and inspirational leadership
Course Outline
- An introduction to emotional intelligence
- Frequently used terms
- Intelligent quotient (IQ)
- Emotional quotient (EQ)
- An overview of EI
- Sociological
- Physiological
- Psychological
- The brain design
- Importance
- Amygdala
- Arousal
- The 3 brains
- The emotional intelligence cycle
- Frequently used terms
- Developing your self-awareness
- Definition of self-awareness
- The emotional intelligence cycle
- Signs of high EQ
- The inner core of self-awareness
- The awareness of feelings
- From emotion to action: The APET Model
- Self-awareness questionnaire
- Recognizing your emotions
- The mood meter
- Plutchik’s wheel of emotions
- How emotions affect our thoughts and behaviors
- Self-awareness in practice
- Developing your self-control
- Definition of self-control
- The competencies of self-control
- Self-regulation
- Authenticity
- Accountability
- Flexibility
- Self-motivation
- Self-control questionnaire
- Reflection on self-control
- Developing your self-regulation
- Developing your authenticity
- Developing your accountability
- Developing your flexibility
- Developing your self-motivation
- Why motivation is important
- What determines motivation
- Self-motivation questionnaire
- The mind/body link
- Developing your social awareness
- Definition of social awareness
- How to decode emotions in faces
- How to decode emotions in voice pitch and tones
- Scope of social awareness
- Empathy
- Service orientation
- Organizational awareness
- Positive and negative office politics
- Active listening
- How to build rapport
- Developing your management of others
- Definition of relationship management
- Developing your people
- Developing others questionnaire
- Inspirational leadership
- Behaviors of inspirational leaders
- Inspirational leadership questionnaire
- The four influencing styles
- The Interest-Based Relational (IBR) approach
- The importance of achievement orientation
- My achievement orientation questionnaire
- The importance of teamwork and collaboration
- Beckhard’s model of team effectiveness
Schedule & Fees
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