Total Quality Management (TQM): Tool Box for Continual Improvement - Virtual Learning
Why Attend
The course will provide participants with comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools. Through various workshops and role plays the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations
Course Objectives
By the end of the course, participants will be able to:
- Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
- Discover the success elements of Total Quality Management (TQM) deployment
- Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
- Apply widely used improvement methodologies
Target Audience
Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance
Target Competencies
- Problem solving
- Applying quality tools
- Selecting quality models and systems
- Using Lean and Six Sigma applications
- Introduction to Total Quality Management (TQM) Concepts
- Definition of Quality and Quality Models
- History of Quality
- What is TQM?
- Benefits of Implementing a Quality Model
- The Cost of Poor Quality
- The Gurus Comparison (Deming, Crosby, Juran, etc.)
- National Quality Award:
- The Malcolm Baldrige National Quality Award
- EFQM, Dubai Quality Award and Sheikh Khalifa Excellence Award
- Selecting the Right Model for your Organization
- The Quality Maturity Ladder
- Improvement Tools and Methodologies
- What Is a Quality Tool?
- The Seven Quality Control Tools
- Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
- Tree Diagrams: How-How and Why-Why Diagrams
- Force Field Analysis
- Process Mapping: “The Turtle”
- Lean Thinking
- Six Sigma
- Methodologies for Continual Improvement
- Continual Improvement and Kaizen
- The PDCA and A3 Methodology
- Process Thinking
- Eliminating the Non-Value Added
- The Need for Innovation Improvement and Industry 4.0
- The Eight-Step methodology
- Critical Success Factors and Common Failure Factors in TQM
Meirc Professional Certificate (MPC)
MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
Per participant
USD 1,750
Fees + VAT as applicable
Tax Registration Number : 100239834300003
2 - 4 Feb, 2021
English
10:00 to 14:00 (UAE)
9:00 to 13:00 (KSA)
6 - 8 Apr, 2021
Arabic
10:00 to 14:00 (UAE)
9:00 to 13:00 (KSA)
