The course relies on the use of workshops, role plays and group debriefs aimed at helping participants understand various quality concepts and applications. The course also features hands-on experience on quality tools applications and is supported by various videos on quality tools and systems.
Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.
By the end of the course, participants will be able to:
Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance.
This course is also offered in face-to-face courses, click on the course below.
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