The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively.
This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.
This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations.
This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.
This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.
Please note: This course is led by a female trainer and only open to female participants.
Heather Baker is a highly accomplished training consultant, specializing in Office Professional skills, with over 15 years of training experience. Before becoming a consultant and delivering programs to numerous participants from all levels of administration, Heather spent over 20 years in multiple Executive Assistant roles, including 15 years assisting the Chief Executive of Granada Television in the U.K.
Heather’s programs not only cover the fundamentals, but also encompass innovative topics to help organizations thrive in their daily activities. Her training has enabled professionals to enhance the way they work, leading to more success for their business.
Heather holds a Paris Chamber of Commerce Bilingual Secretarial Diploma and is a Certified Neuro-Linguistic Programming (NLP) Practitioner. She travels worldwide to motivate and develop the skills of personnel in diverse organizations and industries. She regularly delivers presentations at secretarial and office professional conferences and is a regular contributor to office professional magazines, webinars and blogs. She is also a Prince’s Trust Business Mentor, as well as the creator of the BakerWrite speedwriting system and the author of “Successful Minute Taking: Meeting the Challenge” and “Successful Business Writing”.