Why have an Information Technology (IT) Disaster Recovery Plan?

Are you taking information communication technology seriously enough? 47% of UK organisations do not haveaplanintheeventofadisaster, according to a survey carried out in 2013 by the Chartered Management Institute, identifying that some of the most experienced causes of disruption during 2012 were loss of IT (40%) and loss of Telecommunications (27%) The need for planning is […]

Achieving Patient Excellence through Lean Six Sigma in Healthcare

Introduction Why do hospitals need lean principles or methodologies? We all come to work to do our very best – to achieve what we are capable of and to add real value for our patients and ensure clinical expertise is supported by process excellence to enable processes to flow at the rate of patient demand. […]

Technology & Supply Chain In Healthcare

Preface According to The Beryl Institute research, the patient experience is one of the top three priorities of hospital leaders over the next three years. It is clearly time to refocus on the person at the center of care. Many organizations are struggling to understand what patient-centered care truly means, and what it really looks […]

The Patient Excellence Metrics for a Hospital Supply Chain

Preface Within today’s complex healthcare supply chains we can find tens and tens of performance indicators that claim to facilitate all manner of operational, financial and strategic metrics.. Seldom, do we come across matrices that are focused on the community that matters the most, that is the patient and the clinical staff providing the care… […]

What makes a hospital workplace “Great”?

Preface Health care is an extraordinarily people-centric industry. Aside from the obvious fact that the patient consumes services to his or her physical body, nearly all treatments and procedures are administered by people. The management of health care personnel takes place in a complex environment involving a variety of professionals, extensive use of materials and […]