ASQ Certified Manager of Quality/Organizational Excellence Refresher

Course Methodology

This is not an introductory course but one that is intended for those planning to sit for the certified quality manager exam. However, the topics are covered in such sufficient detail so that people with little advanced knowledge of the concepts will be able to master them with practice.

Each topic is presented in a practical, easy to follow manner that emphasizes the practical application of the tools covered. Participants will be given the opportunity to practice tools during the course as well as with optional homework exercises. A comprehensive manual, designed for use as an exam reference book, is provided to each attendee which provides a review of exam topics as well as several sample exams.

Course Objectives

By the end of the course, participants will be able to:

Review the body of knowledge in preparation for the ASQ CMQ/OE examination
Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts
Explain, through discussions, the main concepts in each of the BOK elements
Refine their thinking approach in preparation for the ‘constructed response’ section of the examination
Practice sample tests

Target Audience

Individuals who desire to reinforce their skills, knowledge, and capacity to understand the CMQ/OE body of knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination.

Target Competencies

Quality improvement and management
Problem solving
Organizational leadership
Team building
Strategy development and deployment
Process management
Measurement: assessment and metrics
Training and development
Managing people and processes
Communication
Project management
Quality system and quality models

Note

Pre-work assignments are an important part of this course and attendees are expected to complete the assignments prior to the start of the first class. This course is a refresher and due to time limitations, it is not intended to cover all the components of the Body of Knowledge (BOK) in great depth. Taking this course does not constitute, nor imply, the successful passing of the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) examination. The 'Certified Manager of Quality/Organizational Excellence' book (by R. Westcott) will be used as the main handbook for training and will be provided to participants on the first day.

Introduction: course materials, practice questions and Bloom’s taxonomy
- Body of knowledge, preparation tips, suggestions for more effective test taking
Organizational leadership, teams strategy development and deployment
- Leadership styles
- Teams and team building techniques
- Change management
Strategic plan development and deployment
- Strategic planning models
- Business environment analysis
- Strategic plan deployment
- Organizational performance measurement
Management elements and methods
- Principles of management
- Management theories, styles and tools
- Human resources management
- Financial management
- Risk management
- Communication skills and abilities
- Project management
- Project documentation
- Quality system
- ISO and other third party standards
- Other quality methodologies
- Quality philosophies
Quality and process management tools
- The seven classic quality tools
- Mapping the process
- Analyzing the process
- Innovation and creativity tools
- Lean tools
- Theory of Constraints (TOC)
- Basic statistical use
- Statistical analysis
- Process capability
- Qualitative assessment
Customer focused organizations
- Customer identification and segmentation
- Internal and external customers
- Customer needs and voice of the customer
- Customer satisfaction and loyalty
- Basic customer service principles
Supply chain management
- Supplier selection and communications
- Supplier performance and improvement
- Supplier certification, partnership and alliances
Training and development
- Training needs analysis and plans
- Training material design and delivery
- Training effectiveness and evaluation

American Society for Quality (ASQ)

Meirc is an approved training provider in the region for the American Society for Quality (ASQ), the world leading authority on quality. With more than 100,000 members worldwide, ASQ advances learning, quality improvement and knowledge exchange to improve business results and create better workplaces and communities. Meirc’s association with ASQ is indicative of our joint commitment to support ASQ in its mission in this region. We cover topics on several quality-related topics such as six sigma green belts, lean principles and preparation for the certified Manager of Quality/ Organization Excellence.

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Per participant - 2022

USD 5200

Fees + VAT as applicable

Tax Registration Number: 100239834300003

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

2022 - Location & Date

6 - 10 Nov, 2022

Dubai

English

Venue to be assigned

Meirc reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

Overview