Name: Achieving Performance Excellence Using Emotional Intelligence
Start: 2021-09-19
End: 2021-09-23
Location: Dubai

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Course Methodology

The course features the use of interactive exercises, a variety of activities and roleplays focused on the development of EI. This course builds on the use of psychometrics that help participants identify their emotional intelligence abilities.

Course Objectives

By the end of the course, participants will be able to:

Explain the link between EI and performance
Identify their personal and social competence scores
Develop their ‘personal competence’ to optimize professional success
Develop their ‘social competence’ to optimize organizational success
Apply the EI blueprint for continuous improvement

Target Audience

Individuals, business professionals, and managers/project managers, who want to enhance their personal, professional, and organizational performance for a successful life.

Target Competencies

Empathy
Teamwork
Customer service
Anger management
Stress tolerance
Change tolerance
Self-awareness
Social-awareness
Flexibility
Assertiveness

Emotional intelligence is linked to performance
- The ROI of developing emotional intelligence
- Effective EI skills predict leadership excellence
- EI predicts successful individual performance
- EI predicts successful organizational performance
- EI is a key differentiator for your personal brand
- EI is a key differentiator for your organizational environment
- EI assessment and EQ score

Emotional Intelligence: The personal competence
- Emotional intelligence, IQ, and personality
  - EQ
  - IQ
  - Personality
- The bedrock of EI: Self-awareness
- When emotions hijack our ability to reason
  - The emotional brain
  - The rational brain
- Personal competence: What I see
  - Accurately perceiving my emotions
  - Staying aware of my emotions as they happen
- Personal competence: What I do
  - Using awareness of my emotions to stay flexible
  - Using awareness of my emotions to positively direct my behavior

Emotional Intelligence: The social competence
- Social competence: What I see
  - Accurately picking up on emotions in other people
  - Understanding what is really going on
- Focusing on understanding rather than judging
- Avoiding triggering emotional hijacks in others
  - Using questions
  - Avoiding statements
- Social competence: What I do
  - Using awareness of my emotions to manage interactions successfully
  - Using awareness of others’ emotions to manage interactions successfully

Personal Competence Management
- Self-awareness strategies
  - Quit treating my feelings as good or bad
  - Observing the ripple effect from my emotions
  - Leaning into my discomfort
  - Feeling my emotions physically
  - Knowing who and what pushes my buttons
  - Watching myself like a hawk
  - Visiting my values
  - Seeking feedback
- Self-management strategies
  - Breathing right
  - Creating an emotion list versus a reason list
  - Making my goals public
  - Counting to ten
  - Sleeping on it
  - Smiling and laughing more
  - Taking control of my self-talk
  - Cleaning up my sleep hygiene
  - Including a mental recharge in my schedule

Social Competence Management
- Social awareness strategies
  - Greeting people by name
  - Watching body language
  - Making timing everything
  - Developing a back-pocket question
  - Not taking notes at meetings
  - Watching EQ at the movies
  - Practicing the art of listening
  - Stepping into their shoes
  - Seeking the whole picture
  - Catching the mood of the room
- Relationship management strategies
  - Being open and curious
  - Avoiding giving mixed signals
  - Taking feedback well
  - Building trust
  - Having an “Open-door” policy
  - Only getting mad on purpose
  - Acknowledging the other person’s feelings
  - Explaining my decisions, not just make them
  - Making my feedback direct and constructive
  - Aligning my intention with my impact
  - Offering a “Fix-it” statement during a broken conversation

Meirc Professional Certificate (MPC)

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.