Customer Service

Many organizations claim "The Customer is King" while referring to their employees as internal customers ultimately creating a conundrum regarding who the real customer is. The courses in our category on Customer Service are designed to help you appreciate why external and internal customers are both kings and queens and how without them both the organization will not endure. Our subject matter experts spent years researching to find out the latest in this regards. The essence of their research has been compiled into a suite of courses on the topic. Starting with the latest definitions of customer service, wading through what exceptional service looks like and ending with how to differentiate between real service and lip service, our courses are designed to help you create a sustainable customer value proposition.