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Articles

The articles published by Meirc have three things in common: they are pragmatic, up-to-date and straight to the point. No fat. No gibberish. By reading the articles relevant to your expertise, you will improve your knowledge base while staying at the forefront of the field. Please click on each article to read its full text. Alternatively, contact us and we will send you a print-friendly copy so you can save it and read it whenever and wherever you need

Articles by Category

Should organizations allow customers to complain?

  Fawzi A. Bawab | Partner
  19th March, 2020

In this globalized world competition is fierce at all levels. Segments once thought of as immune, such as government services enjoying monop...

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AI, Chatbots and Customer Service

  Fadi R. Chahrouri | Partner
  1st September, 2019

The future of customer service has become a recurring topic in the training sessions I facilitate. Specifically, participants wonder about t...

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And the Voice Said: It’s the Service Culture, Si...

  Fadi R. Chahrouri | Partner
  4th April, 2017

There are days like that, when from the moment you wake up everything seems to point to a single direction; to one grand unifying message. T...

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The "Black Box"

  Fadi R. Chahrouri | Partner
  28th January, 2015

It was a beautiful sunny day, and after a pleasant two hour drive with my wife and our two boys we reached our destination: a nice resort ho...

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The Tyranny of the Loyal versus the "Profits" Dime...

  Fadi R. Chahrouri | Partner
  28th January, 2015

It was a very sad day, the day I lost my innocence; I remember it vividly, sitting in my cubicle pouring through endless reports when I was ...

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