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Customer Service

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Many organizations claim “The Customer is King” while referring to their employees as internal customers ultimately creating a conundrum regarding who the real customer is. The programs in our category on Customer Service are designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure. Our subject matter experts spent years researching to find out the latest in this regards. The essence of their research has been compiled into a suite of programs on the topic. Starting with the latest definitions of customer service, wading through what exceptional service looks like and ending with how to differentiate between real service and lip service, our programs are designed to help you create a sustainable customer value proposition. For a list of these programs, refer to the schedule below. For more information about the category or any of its programs, please contact us and we will be more than glad to assist.


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Thursday, September 08, 2016 2:30pm
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