Customer Service

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Many organizations claim “The Customer is King” while referring to their employees as internal customers ultimately creating a conundrum regarding who the real customer is. The programs in our category on Customer Service are designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure. Our subject matter experts spent years researching to find out the latest in this regards. The essence of their research has been compiled into a suite of programs on the topic. Starting with the latest definitions of customer service, wading through what exceptional service looks like and ending with how to differentiate between real service and lip service, our programs are designed to help you create a sustainable customer value proposition. For a list of these programs, refer to the schedule below. For more information about the category or any of its programs, please contact us and we will be more than glad to assist.

2014 Programs List [click to close]

Date Program Title Location Language
Dec 21-23 Excellence in Customer Service Dubai Arabic REGISTER
Feb 09-11 Excellence in Customer Service Dubai English CONDUCTED
Mar 09-13 Certified Customer Service Professional Dubai English CONDUCTED
Mar 23-27 The Customer Complaint System: A Tool for Customer Service Improvement Dubai English CONDUCTED
Apr 13-17 Customer Service Management Dubai Arabic CONDUCTED
May 11-15 Customer Service Management Dubai English CONDUCTED
May 25-29 Customer Satisfaction and Loyalty Dubai English CONDUCTED
Jun 08-12 Certified Customer Service Professional Dubai Arabic CONDUCTED
Jun 22-26 The Customer Complaint System: A Tool for Customer Service Improvement Abu Dhabi Arabic CONDUCTED
Sep 07-11 Certified Customer Service Professional Dubai English CONDUCTED
Sep 14-18 The Customer Complaint System: A Tool for Customer Service Improvement Dubai English CONDUCTED
Sep 21-23 Excellence in Customer Service Dubai English CONDUCTED
Oct 12-16 Customer Satisfaction and Loyalty Dubai English CONDUCTED
Oct 19-23 Customer Service Management Abu Dhabi Arabic CONDUCTED
Nov 09-13 Certified Customer Service Professional Abu Dhabi Arabic CONDUCTED
Nov 23-27 Customer Service Management Dubai English CONDUCTED
Dec 07-11 Certified Customer Service Professional Dubai English CONDUCTED
Dec 14-18 The Customer Complaint System: A Tool for Customer Service Improvement Dubai Arabic CONDUCTED

2015 Programs List [click to open]

Date Program Title Location Language
Jan 11-15 Customer Service Management   Get 30% discount. Register now! Dubai Arabic REGISTER
Jan 25-29 Customer Satisfaction and Loyalty   Get 30% discount. Register now! Dubai English REGISTER
Feb 08-12 Customer Service Workshop   Get 30% discount. Register now! Dubai English REGISTER
Feb 22-26 The Customer Complaint System: A Tool for Customer Service Improvement   Get 30% discount. Register now! Dubai English REGISTER
Mar 01-05 Certified Customer Service Professional Dubai English REGISTER
Apr 05-07 Excellence in Customer Service Dubai Arabic REGISTER
Apr 12-16 Customer Satisfaction and Loyalty Dubai English REGISTER
Apr 19-23 Customer Service Management Dubai English REGISTER
May 10-14 Customer Service Workshop Dubai Arabic REGISTER
May 17-21 The Customer Complaint System: A Tool for Customer Service Improvement Dubai Arabic REGISTER
Jun 07-11 Certified Customer Service Professional Dubai Arabic REGISTER
Aug 02-04 Excellence in Customer Service Dubai English REGISTER
Aug 09-13 The Customer Complaint System: A Tool for Customer Service Improvement Dubai English REGISTER
Aug 23-27 Certified Customer Service Professional Dubai English REGISTER
Sep 06-10 Customer Service Management Dubai Arabic REGISTER
Sep 27-Oct 01 Customer Service Workshop Dubai English REGISTER
Oct 04-08 Customer Satisfaction and Loyalty Dubai English REGISTER
Oct 11-13 Excellence in Customer Service Dubai Arabic REGISTER
Oct 25-29 Certified Customer Service Professional Dubai Arabic REGISTER
Nov 15-19 Customer Service Management Dubai English REGISTER
Nov 22-26 The Customer Complaint System: A Tool for Customer Service Improvement Dubai Arabic REGISTER
Nov 29-Dec 01 Excellence in Customer Service Dubai English REGISTER
Dec 13-17 Customer Service Workshop Dubai Arabic REGISTER
Dec 20-24 Certified Customer Service Professional Dubai English REGISTER

 

Free Webinar
The 17 Rules of Pivot Tables: Next Generation Excel Reporting
Tuesday, December 23, 2014 3:30pm Asia/Dubai [GMT 4]
 

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