Aligning business activities to a company's vision and strategy is a must to ensure operational excellence. This is easier said than done, since this will require specific processes to communicate objectives in a clear manner to all stakeholders, and a robust system to monitor the organization's performance against strategic goals from all perspectives.
The Balanced Scorecard which was developed by Drs. Robert Kaplan (Harvard Business School) and David Norton ensures the above are met. In this hands-on course, and after presenting the balanced scorecard elements (vision, mission, goals, objectives, KPIs, targets and initiatives), participants will have the chance to build the balanced scorecard to a virtual company using a tested step-by-step model. The knowledge gained from attending this course will ensure that the participants will be able to review or develop the balanced scorecard to their department or company.
The course uses a mix of interactive and hands-on techniques. Besides brief presentations by the consultant and the participants, the thrust will be on developing all the elements of the balanced scorecard to a virtual company which the trainer will introduce on day one. There will also be many group exercises throughout the five days.
All managers and supervisors involved in strategic planning and performance management. The course is also very helpful to those involved in improving performance and measuring results.