The General Framework

• Identifying Training Needs (ITN) within the Training Cycle
• Objectives and Indicators of ITN

ITN: Whose Responsibility Is It?

• The Style Inventory
• Identifying Potential Internal Training Resources and Subject Matter Experts (SMEs)

Methods for Identifying Training Needs:

• Quantitative and Qualitative Methods
• From Interviews to Focus Groups

Data Gathering: The Cornerstone for ITN

• Tips for Preparing Surveys and Questionnaires
• Tips for Preparing and Conducting Interviews
• Comparison of Primary Data Gathering Methods:
  • Characteristics
  • Advantages and Disadvantages

Analyzing and Sorting the Data

• Content Analysis of Qualitative Data
• A Practical Example of Qualitative Data Analysis

Linking Training Needs Analysis with Program Design and Program Evaluation

• Objectives: Definition and Significance
• Writing Learning Objectives
• Levels of Evaluation:
  • Levels Defined
  • Data Gathered at Each Level
  • Chain of Impact Between Levels

Evaluation Instruments and Collecting Post Program Data

• Characteristics of Effective Evaluation Instruments
• Factors to Consider when Selecting Data Collection Methods

Evaluation at Levels I and II

• Reaction Sheets
• Design of a Reaction Sheet
• Assessments (Tests)
• Pitfalls of Assessments (Tests)

Evaluation at Level III - Skill Transfer: From the Workshop to the Workplace

• Barriers to Skill Transfer
• Ways to Improve Transfer of Skills
• Isolating the Effects of Training

Converting Data to Monetary Value and Calculating the Return On Investment (Levels IV/V)

• Hard Data
• Soft Data
• Characteristics of Hard/Soft Data
• A Practical Case Study on Calculating Return On Investment (ROI)