The Balanced Scorecard: Achieving Performance Excellence

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Planning and Strategy

The Balanced Scorecard: Achieving Performance Excellence

Program Objectives:
By the end of the program, participants will be able to:

Explain the benefits and importance of a Strategy Focused Organization (SFO).
Develop a SWOT analysis, vision & mission statements and strategic goals for their organization.
Use SMART Objectives and KPIs to track the performance and productivity at all levels in their organizations.
Apply the approach of best-in-class benchmarking technique to set targets for each KPI.
Design a balanced scorecard based on the Kaplan & Norton model.

This program is designed for:

All managers and supervisors, especially those involved in improving performance and measuring results.

Fees in US$:

Per participant $3,900
Frequent nomination $3,510
(including coffee breaks and a buffet lunch daily)

Discount Plans, Refunds & Cancellations Policy

Locations & Dates:

31 Mar - 04 Apr 2013
Dubai, English
The Address Dubai Marina map

23 - 27 Jun 2013
Kuala Lumpur, English
Renaissance Kuala Lumpur map

29 Sep - 03 Oct 2013
Dubai, English
The Address Dubai Marina map

15 - 19 Dec 2013
Dubai, English
Arjaan By Rotana Dubai Media City map

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

One extra free place for every 2 paid nominees

Delivery Type: Group-Live

Pre-requisites: None

Related Programs:

Program Outline

Benefits of Strategic Management and Planning

The Strategy Focused Organization (SFO)
The Importance of the Balanced Scorecard
Strategic Planning Needs and Benefits
A Strategic Planning Model

SWOT Analysis, Vision and Mission Statements

The Purpose of a SWOT Analysis
SWOT in Brief
Linking the Results of the SWOT Findings to Future Objectives and Initiatives
Definition of Vision and Mission Statements

Developing Performance Measures and Control Systems

Goals, Objectives and Targets
SMART Objectives
Developing Strategies
Key Performance Indicators (KPIs) and Units of Measure (UOMs)
Aligning KPIs to Company Strategy
Obstacles to Measurement

Benchmarking

Objectives and Basics
The Who, What and Why of Benchmarking
Different Methods of Benchmarking
The Benchmarking Process

Using the Balanced Scorecard as a Strategic Management System

Strategic Planning & Strategy Execution
Reasons Behind Failures of Well Formulated Strategies
Translating the Vision to Everyday Actions
Importance and History of the Balanced Scorecard
The Premise Behind the Balanced Scorecard
Principles of the Strategy Focused Organization
Measuring Business Strategy from Financial, Customer, Internal/Business/Process and Learning and Growth Perspectives
Strategic Alignment and Goal Setting
Linking the Balanced Scorecard KPIs to Strategy
Strategy Map: Specifying Relationships and Making Them Testable
Soft, Hard, Leading and Lagging KPIs
The Importance of Initiatives
Evaluating Initiatives
Managing Initiatives
Cascading the Balanced Scorecard
Implementing a Balanced Scorecard Program
Reporting Results