Foundation of Planning

• What is Planning?
• Benefits of Planning
• Planning and Performance
• Types of Plans
• Types of Goals
• Characteristics of Well-Designed Goals
• Approaches to Establishing Goals: Management by Objectives (MBO)
• Planning in the Hierarchy of Organizations

Planning Tools and Techniques

• Environmental Scanning
• Forecasting and Forecasting Techniques
• Benchmarking
• The Benchmarking Process
• Allocating Resources and Budgets
• The Breakeven Analysis

Project Planning and Scheduling

• Definition of a Project
• Applications of Standard Times
• The Work Breakdown Structure
• Scheduling Using PERT, Gantt and Load Charts
• Steps in Developing a PERT Network
• Forward and Backward Scheduling
• Finding the Critical Path

Control and Performance Measurement

• What Is Control and Why Is It Important?
• The Planning/Controlling Link
• The Control Process
• Sources of Information for Measuring Performance
• Managerial Decisions in the Control Process
• Organizational Performance Measures
• Feedforward / Concurrent / Feedback Controls
• Information Controls / Balanced Scorecards
• Contemporary Issues in Control

Managing and Controlling Resistance to Change

• Forces for Change
• Force Field Analysis
• The 10 Principles of Change
• Five Managerial Activities Essential to Managing Change