Foundation of Planning

• What is Planning?
• Benefits of Planning
• Planning and Performance
• Types of Plans
• Types of Goals
• Characteristics of Well-Designed Goals
• Approaches to Establishing Goals: Management by Objectives (MBO)
• Planning in the Hierarchy of Organizations

Planning Tools and Techniques

• Environmental Scanning
• Forecasting and Forecasting Techniques
• Benchmarking
• The Benchmarking Process
• Allocating Resources and Budgets
• The Breakeven Analysis

Project Planning and Scheduling

• Definition of a Project
• Applications of Standard Times
• The Work Breakdown Structure
• Scheduling Using PERT, Gantt and Load Charts
• Steps in Developing a PERT Network
• Forward and Backward Scheduling
• Forward and Backward Pass
• Finding the Critical Path

Foundation of Control

• What Is Control and Why Is it Important?
• The Planning/Controlling Link
• The Control Process
• Controlling Organizational Performance
• Tools for Organizational Performance

Control and Performance Measurement

• The Planning/Controlling Link
• Measuring: How and What we Measure
• Organizational Effectiveness Measures
• Controlling Organizational Performance

Managing and Controlling Resistance to Change

• Forces for Change
• Force Field Analysis
• The 10 Principles of Change
• Five Managerial Activities Essential to Managing Change