Benefits of Strategic Management and Planning

• The Strategy Focused Organization (SFO)
• The importance of the Balanced Scorecard
• Strategic Planning Needs and Benefits
• A Strategic Planning Model

SWOT Analysis, Vision and Mission Statements

• The Purpose of a SWOT Analysis
• SWOT in Brief
• Linking the results of the SWOT findings to future objectives and initiatives
• Definition of Vision and Mission Statements

Developing Performance Measures and Control Systems

• Goals, Objectives and Targets
• SMART Objectives
• Developing Goal Strategies
• Key Performance Indicators (KPIs) and Units of Measure (UOMs)
• Aligning KPIs to Company Strategy
• Obstacles to Measurement

Benchmarking

• Objectives and Basics
• The Who, What and Why of Benchmarking
• Different methods of benchmarking
• The Benchmarking Process

Using the Balanced Scorecard as a Strategic Management System

• Strategic planning & strategy execution
• Reasons behind failures of well formulated strategies
• Translating the Vision to Our Everyday Actions
• Importance and History of the Balanced Scorecard
• The Premise Behind the Balanced Scorecard
• Principles of the strategy focused organization
• Measuring Business Strategy from Financial, Customer, Internal/Business/Process, and Learning and Growth Perspectives
• Strategic Alignment and Goal Setting
• Linking the Balanced Scorecard KPIs to Strategy
• Strategy Map: Specifying Relationships and Making Them Testable
• Soft, Hard, Leading and Lagging KPIs
• The Importance of Initiatives
• Evaluating initiatives
• Managing initiatives
• Cascading the Balanced Scorecard
• Implementing a Balanced Scorecard Program
• Reporting Results