By the end of the program, participants will be able to:
- Realize the importance of quality models.
- Understand various quality concepts.
- Understand TQM philosophy.
- Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
- Gain an understanding of other widely used improvement methodologies.
This program is designed for:
Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.
Locations & Dates:
07 - 11 Apr 2013
Crowne Plaza Sheikh Zayed Road
22 - 26 Sep 2013
Al Bustan Rotana Dubai
22 - 26 Dec 2013
JW Marriott Marquis Dubai
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.
One extra free place for every 2 paid nominees
Delivery Type: Group-Live
Introduction to Total Quality Management (TQM) Concepts
- Definition of Quality and Quality Model
- History of Quality
- What is TQM?
- The Relationship Between ISO 9001:2008 and TQM
- Benefits of Implementing a Quality Model
- Popular TQM Approaches (Deming, Crosby, Juran, Etc)
- The Malcolm Baldrige National Quality Award
- EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
- Selecting the Right Model for your Organization
The Success Elements of TQM
- Customer-Driven Quality
- Plan-Do-Check-Act Model (PDCA)
- Eight Step Problem-Solving Methodology
- Process Thinking
- Eliminating the Non-Value Added
- Management by Facts and Data
- Continual Improvement
- Enhanced Employee Participation and Decision-Making through Idea Generating Systems
- Employee Reward and Recognition
Improvement Tools and Methodologies
- Pareto Chart
- How-How and Why-Why Diagrams
- Cause and Effect Diagram
- Control Charts
- Scatter Diagrams
- Force Field Analysis
- Process Mapping: "The Turtle"
- Poka Yoke
- Lean Thinking
- Visual Management and 5 S Program
- Six Sigma
Benchmarking as a Tool to Improve Quality and Business Processes
- What is Benchmarking? Why Benchmark?
- Levels of Benchmarking
- Out-of-the-Box Benchmarking
Elements of a Continuous Improvement Process
- The FOCUS Method
- The Eight Steps to Achieve Improvement
- Critical Success Factors and Common Failure Factors in TQM